Team Collaboration on Mobile

Stay connected with your team and coordinate on cases even when you're away from the office.

Team Chat

1. Open the Quilia app

1. Tap "Team" in the navigation
2. Select a team or individual
3. Send your message

Case Mentions

Alert team members about specific cases:

• Use @mention to notify someone
• Link to specific case by tapping "Link Case"
• Recipient gets push notification

Task Handoffs

When you need someone else to handle something:

1. Open the case
2. Tap "Assign Task"
3. Select team member
4. Add notes
5. Set priority level

Viewing Team Activity

See what your team is working on:

• Case activity feed
• Recent updates by team member
• Pending tasks assigned to team

Out-of-Office

Set your availability:

1. Go to Profile > Status
2. Set "Out of Office"
3. Select backup contact
4. Urgent messages route to backup