Mileage to medical appointments is a real part of a personal injury claim, and the paper mileage forms firms hand out rarely come back filled in. In Quilia, clients log their drives in the app as they go, the miles fill in automatically, and the full log is on the case when you need it.
How trips get on the case
Clients have four ways to log a trip, and every one of them lands on the same list:
- In the app: they pick where they went and the app fills in the driving distance from their home, their work or another address.
- From their visits: past appointments without a trip show up in the app ready to log in one tap, and the app offers to log the drive when a client marks a visit as attended.
- By text: a client can tell Quilia "drove to PT this morning" in any language the app supports, and the trip is logged with its miles.
- From a paper log: a photo of a handwritten log or a screenshot of a map route is read and turned into trips. This works whether the client uploads it on the Mileage screen, sends it in a message or adds it to their files.
For clients who would rather write it down, hand them the printable mileage log. When they upload a photo of it, each line becomes a trip.
Each trip records the date, the reason (a medical appointment, therapy, the pharmacy, your office or something else), where the client went, whether it was a round trip, and the miles.
Viewing trips on a case
- Open the case.
- On car accident cases, go to the Incident page. On other injury cases, go to the Treatment page.
- Select the Mileage tab.
On car accident cases, Mileage sits next to Rental, the same place clients find it in the app under Vehicle. If your firm has hidden the Incident page, Mileage stays on Treatment.
The tab shows every trip with its date, reason, provider or address, and miles, with the total for the case at the top.
Downloading the mileage log
On the Mileage tab, click Download mileage log and choose:
- PDF: a mileage log with the client and case at the top, every trip, and the total miles. Ready to attach to a demand.
- CSV: the same trips as a spreadsheet, for your own calculations.
Quilia tracks miles only. It does not apply a reimbursement rate, so you can use whatever rate applies to the claim.
Trips in your case management system
If your firm's case management system is connected, each trip a client logs is sent to the case as a note, the same way other client updates are.
Turning Mileage on or off
Mileage is on for injury case types and off for case types without treatment. To change it for a case type:
- Go to Settings, then Case Types.
- Open the case type.
- In Feature Visibility, turn Mileage on or off.
When Mileage is off, clients on that case type do not see it in the app. If one of them texts Quilia about a drive anyway, it is saved to the case as a note instead.