Clients with brain injuries may have difficulty with memory, concentration, and communication. Adjust your approach accordingly.
Communication Accommodations
- Use shorter, simpler messages
- Include one topic per message
- Provide written summaries of calls
- Repeat important information
- Allow extra response time
Symptom Documentation
Encourage clients to track:
- Headache frequency and intensity
- Memory difficulties
- Concentration problems
- Mood changes
- Light and sound sensitivity
- Sleep disturbances
Template: Gentle Check-In
Hi {{client_first_name}}, Just checking in to see how you're doing. If you have any new symptoms or concerns, you can message us here or have a family member help. There's no rush to respond.
Family Member Involvement
With client permission:
- CC family members on important updates
- Allow family to upload documents
- Schedule calls when support person available
Documentation Importance
TBI cases often involve:
- Neuropsychological testing
- Long-term care needs
- Cognitive rehabilitation
Keep detailed records of all symptoms reported through the app.