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Thursday, April 16, 2026

Legal Appointments and Cross-CMS Delivery Tracking

By Kenny Eliason
Attorney Portal v2026.4.4

Portal 2026.4.4 brings legal appointments — hearings, depositions, court dates — to parity with medical appointments, gives attorneys a clearer picture of what has landed in their CMS, and tightens up a handful of integration edges.

Legal Appointments at Parity portal

Legal appointments — hearings, depositions, court dates, and similar events — now have the same reminder and creation experience that medical appointments already had.

  • SMS reminder channel: The reminder workflow now sends SMS in addition to push notifications, so clients are far more likely to actually see the reminder
  • Smoother creation flow: Deep-link SMS invites, a working time input, and an inline location picker — no more jumping between screens to finish a simple booking

Cross-CMS Delivery Tracking portal

Document delivery is now tracked per asset across SmartAdvocate, Filevine, and Clio, so attorneys can see at a glance what has landed in their case management system.

  • Per-asset delivery status: Each document carries its own delivery state, instead of a vague case-level flag
  • Message attachment delivery: SmartAdvocate now records when chat message attachments are delivered, closing the loop on chat-to-CMS sync

Integration Reliability portal

  • CaseChat sync to SmartAdvocate: Sync now retries on transient failures and supports per-client threads for multi-client cases
  • Providers import data quality: Phone numbers are normalized to E.164 on import, and malformed numbers are rejected before they can corrupt provider records

Bug Fixes and Stability

  • CaseChat sessions: Fixed a crash caused by expired authentication tokens in CaseChat sync routes, and enabled automatic session refresh so long-running sessions stay connected
  • Mobile appointment notifications: Non-critical notification errors during appointment creation are now handled silently instead of surfacing a false failure to the mobile app
  • Integration alerts: Clarified the approval copy on CMS disconnect alerts so it is easier to understand what is being approved