Inviting Clients to Download the Quilia App

This guide explains exactly how to invite a client to Quilia during intake, what to say, and what the client will see on their phone.

Best time to invite the client

• Invite the client during the first meeting, either in person or over the phone.
• Set expectations before you send the text so the client knows what is coming.

What to say before sending the invite

Use simple language. For example:

I’m about to send you a text message to download the Quilia app. It’s the best way to stay in touch with our firm and keep us updated on what’s going on with your case.

How to invite the client

1. In Quilia, click the Invite button for the client.
2. Confirm you are sending the invite to the client’s correct cell phone number.
3. Tell the client to open the text message as soon as it arrives.

What the client sees after the text message

1. The client receives a text message with a link.
2. When they tap the link, it opens the Download Quilia landing page.
3. That page shows download options for Apple, Android, and web.
4. The client taps the option that matches their device.
5. They are taken to the App Store or Play Store to download the app.

The app is free to download. If the phone asks for an Apple ID, Google password, Face ID, or other app store confirmation, that is normal and controlled by the client’s device, not by Quilia.

How the client logs in for the first time

1. After the app finishes downloading, the client opens it.
2. They will see the login screen.
3. They should enter the same phone number they gave your firm.
4. Before continuing, they must agree to the terms.
5. Then they tap “Get code.”

Quilia sends a verification code by text message and moves them to the code entry screen.

Entering the verification code

• On many phones, the code will autofill automatically when the client taps the code field.
• If it does not autofill, the client can open the text message and type the code in manually.
• After entering the code, the client taps “Submit code.”
• Once the code is accepted, the client is logged in to the app.

If the client does not get the code

• First, confirm they entered the same phone number as the one that received the original invite text.
• Ask them to tap “Get code” again to resend the text.
• If the text still does not arrive, they can use the Call me instead option to receive the code by phone call.

Quick troubleshooting tips for staff

• Make sure the client is using a mobile phone number, not a landline.
• Make sure they are typing the exact same phone number the firm used for the invite.
• If they downloaded the app but got stuck, stay with them until they complete the code step.
• If the client is not comfortable with app stores, walk them through tapping the correct Apple or Android button on the Quilia page.

What success looks like

The client has successfully joined Quilia after downloading the app, entering their phone number, submitting the verification code, and reaching the home tab after login.

Recommended staff workflow

• Send the invite while the client is still with you.
• Wait while they tap the link and download the app.
• Make sure they log in with the same phone number.
• Help them finish the verification code step before ending the meeting or call.

Short version staff can memorize

• Send invite
• Client taps text link
• Client downloads the free app
• Client logs in with the same phone number
• Client agrees to the terms and taps “Get code”
• Client enters code and taps Submit
• Client is in