When clients miss important messages because notifications aren't working, here's how to help them fix it.
Common Causes
- Notifications disabled in phone settings
- App notifications turned off
- Do Not Disturb mode enabled
- Battery saver blocking background apps
- App needs to be updated
iPhone Troubleshooting
Send this to your client:
To fix notifications on iPhone: 1) Go to Settings > Notifications > Quilia, 2) Make sure "Allow Notifications" is ON, 3) Enable Banners, Sounds, and Badges, 4) Check that Do Not Disturb is off, 5) Open the Quilia app to refresh the connection.
Android Troubleshooting
To fix notifications on Android: 1) Go to Settings > Apps > Quilia > Notifications, 2) Make sure notifications are enabled, 3) Check that battery optimization isn't blocking the app (Settings > Battery > Quilia > Don't optimize), 4) Open the Quilia app to refresh.
Still Not Working
If basic troubleshooting doesn't work:
- Have client uninstall and reinstall the app
- Ensure they're logged into the correct account
- Check if their email/phone is correct in the system
- Contact Quilia support for further assistance
Prevention
During onboarding, walk clients through enabling notifications. A quick phone call saves future frustration.