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What ℚ Sends Your Clients: Every Default Text, from Welcome to Check-In

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Every text ℚ, Quilia's assistant, sends a personal injury client by default, so your team always knows what went out. A welcome when the client is invited, introducing ℚ as their case assistant and not their legal team, and up to three follow-ups over two days if they don't sign up.

Before each appointment on the case, a reminder two days out and two hours out, and a quick “how did your visit go?” after. When your case management system adds something new and the client has been quiet, ℚ checks in to confirm it. Welcomes and follow-ups only go out between 8am and 8pm in the client's time zone.

trainingfirm onboardingclient textingappointment remindersclient communicationpersonal injurycase management
Transcript
From the day they're invited, ℚ keeps every client in the loop, so your team doesn't have to. Here's what it sends. A welcome when they're invited, introducing ℚ as their case assistant, not their legal team. If they don't sign up, up to three follow-ups over the next two days. Before each appointment on their case, a reminder two days out and two hours out. And after, a quick "how did your visit go?" And when your case management system adds something new, like an appointment, and the client's been quiet, ℚ checks in to confirm it. Welcomes and follow-ups only go out between 8am and 8pm, in the client's time zone. That's ℚ: your clients' digital case assistant. It helps them keep track of their case, and everything they share comes straight to your team.