How Can Legal Tech Transform Your Personal Injury Practice?
28 videos
Welcome to our video hub on legal tech! Here, you'll find a collection of informative videos that showcase how technology can streamline communication between personal injury attorneys and their clients, ultimately enhancing your practice's efficiency and client satisfaction.
2:17Welcome to Quilia: Your Personal Injury Case Companion
Welcome to Quilia — the app that helps you stay organized, informed, and connected throughout your personal injury case. In this short walkthrough, Quilia’s CEO, Kenny Eliason, shows how to navigate the app and make the most of its features. Inside the app, you’ll find everything you need to track your recovery and keep your attorney up to date — all in one place. From logging treatment updates and daily pain levels to uploading photos and managing property damage or wage loss details, Quilia makes the process simple and stress-free. Each update you add goes straight to your legal team, so they always have the latest information without you having to call or email. You can also update your profile, adjust language settings, and check in on any tasks or requests your firm assigns. Remember, your attorney can only fight for what they know about. The more details you include in Quilia, the stronger your case becomes. Whether you’re just starting recovery or deep in treatment, Quilia keeps you organized and confident every step of the way.
personal injury softwarelegal techclient experienceclient onboarding
1:10How Quilia Helped Me Take Control After My Accident
After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything. Then my attorney introduced me to Quilia, the client app for personal injury cases. At first, I figured it was just another tool to learn—but it quickly became the one thing that kept me sane. Instead of juggling calls and emails, I could log everything in the app: updates, photos, even notes about how I was feeling. My attorney saw it all instantly. No chasing, no confusion, no dropped details. Using Quilia made the entire process smoother. It organized everything about my case in one place, helping me feel like I was part of the process, not just another file. Every update I entered helped my attorney build a stronger case and kept my recovery story clear and consistent. What I didn’t expect was how much it helped emotionally. Having one place to track my pain, progress, and treatment gave me a sense of control I hadn’t felt since the accident. It reminded me that healing isn’t just physical—it’s about staying connected, informed, and confident that my attorney has everything they need. Quilia didn’t take away the stress—but it made it manageable. It turned a chaotic recovery into something organized and empowering, letting me focus on getting better while knowing my attorney had my back. Learn more about how Quilia helps personal injury clients and law firms work together at quilia.com.
legal techclient communicationclient recovery trackingquilia testimonial
2:22Introducing Real-Time Translation in CaseChat
Experience the new CaseChat from Quilia — redesigned for speed, clarity, and effortless communication. This update brings real-time translation, allowing you to chat seamlessly with clients in their preferred language, whether it’s Spanish, Tagalog, or beyond. The new interface feels natural across desktop and mobile, with cleaner message bubbles, smoother performance, and improved attachment handling. You’ll also get a sneak peek at what’s next: custom client requests, letting your firm send forms, collect updates, and receive organized responses tied directly to each case.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical1:59AI-Powered Case Summaries, SmartAdvocate Integration, and More
Big things are happening at Quilia. This update introduces AI-powered case summaries, SmartAdvocate integration, and a host of improvements designed to make your firm run smoother and faster. Here’s what’s new: AI-Powered Case Summaries: Instantly understand what’s happening in a case without reading pages of notes. SmartAdvocate Integration: Manage cases, messages, and client updates in one place — no duplicate data entry. Improved Phase Messages & APIs: Faster client updates and new API tools for firms with custom systems. Enhanced Multi-Case Views: Easily manage clients with multiple cases (and cases with multiple clients). Coming Soon — Case Signal: Smarter insights that help your team fill in gaps before they appear.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:54Quilia – Stop Client Communication Overload
Law firms are drowning in client messages—calls, texts, and emails all demanding updates. Staff end up stressed and overwhelmed, while clients feel ignored. This video captures the problem every firm knows too well: constant “what’s happening with my case?” messages that pile up and pull focus away from real work. Quilia flips the script. Instead of chasing updates, clients enter case details directly into the app. Attorneys and staff get organized, real-time notifications without constant interruptions, and clients feel informed and involved. The result? Less chaos, stronger cases, and happier teams.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:09Bourbon of Proof: PI Marketing and the Power of Brand
This video breaks down why so many personal injury attorneys get their marketing wrong. If you ask an AI tool to make a picture of a personal injury lawyer, it’ll probably spit out the same image you see on every billboard: a big smile, a suit, maybe even pointing at their name. That cliché doesn’t help you stand out anymore. For a long time, PI firms could coast on referrals and cookie-cutter advertising. But times are different now. Insurance companies are squeezing harder, costs are rising, and the firms that survive will be the ones who adapt. That means finding ways to cut costs, improve case outcomes, and use technology to run leaner. At the core of all this is your brand. Your brand is the one thing nobody else can copy. It is not just a logo or a tagline. It is who you are, how you work, and why clients trust you. The firms that figure this out early will keep thriving. The ones who wait until they are already squeezed out of the market will not.
legal techclient engagementlaw firm differentiationpersonal injury marketing
Vertical2:35Pain Tracking, Smart Uploads, and Neos Sync
This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes. Key updates in this release: Pain Score Chart: Clients can now log daily pain levels, giving attorneys accurate, time-stamped data tied to treatment milestones. Stronger evidence means stronger settlements. Photo Uploads for Witnesses & Drivers: Clients can add photos directly in the app, keeping visuals organized and instantly accessible for negotiation or litigation prep. Automated Text Reminders: Automatically nudge clients who haven’t set up the app—boosting adoption without extra staff effort. Neos Phase Syncing: Real-time phase updates between Neos and Quilia, reducing manual data entry and keeping both systems aligned. Other improvements: Faster case page loads, more reliable client activity digests, and quicker provider searches. Coming soon: Custom dashboards, appointment reminders, AI-powered digest summaries, and smarter notifications—designed to give your firm deeper insights and help clients stay engaged. Don’t forget about the Quilia Partner Program! Earn 20% commission on every firm referral—and 40% on your first ten. Learn more at quilia.com/partners or reach out anytime at support@quilia.com.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:30Grow Your Law Firm: From Sign-Up to Set-Up in Seconds
Getting clients onto Quilia is fast and frictionless. Once a firm decides to take a case, all it takes is one click inside the case management system to send an invite. The client instantly gets a text with three options: download the app on iOS, download on Android, or log in through the web. From there, setup takes just seconds. Clients enter their phone number, log in, and can start adding updates, documents, and case details right away. No complicated onboarding, no delays—just immediate participation that strengthens the file from day one.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:38Grow Your Law Firm: Your Clients Can Handle Tech
Law firms often underestimate their clients’ ability to handle technology—but the truth is, most clients already live their daily lives through apps. In this video, we make the case that client-facing tech isn’t just possible, it’s simple. Tools like DocuSign, which are widely adopted, are actually more complicated than most modern legal apps. When you strip it down to clean design and simple, pressable buttons, clients don’t struggle—they engage. The fear that “clients won’t use it” is outdated. With the right approach, even clients who seem less tech-savvy can and will adopt tools that make their lives easier. The result? More engaged clients, less staff overhead, and smoother case management.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:46The Video Podcast Studio: Settle Smarter, Staff Lighter
Litigation is expensive, time-consuming, and stressful for both attorneys and clients. The smarter play? Win bigger settlements earlier. In this video, we dive into how improving the pre-litigation process leads to stronger cases, higher settlement values, and fewer files that end up in costly litigation. Quilia helps firms settle smarter while running lighter. By empowering clients to actively participate in their cases, attorneys reduce staff workload and unlock the ability to handle more files without burning out their teams. It’s about quality case building up front, bigger settlements at the table, and a leaner, more scalable firm model.
legal techclient participationpersonal injury attorneyssettle smarter
Vertical0:40The Leader's Mindset: From Code to Courtroom (Sort Of)
Kenny’s career path didn’t follow a straight line from law to tech—it zig-zagged between them. In this video, he shares how a frustration with mediocre websites pushed him to teach himself code, build a digital agency, and grow it into a 15-person team over more than a decade. It was a successful run that made an impact for plenty of clients. But eventually, the legal world came calling again. COVID was the pull that brought Kenny back—connecting his law background with his tech skills in a way that set the stage for Quilia. From code to (almost) courtroom, this story is about how two different worlds came together to solve problems that neither could fix alone.
legal techpersonal injury attorneysleadership mindsetfrom code to courtroom
Vertical0:53The Video Podcast Studio: Update Your Case in Pajamas
Law firms run on information, but most updates only happen during office hours—when both attorneys and clients are slammed with other responsibilities. In this video, we show how Quilia bridges that gap by letting clients update their cases anytime, anywhere. From the couch at night to a quick moment before bed, clients can log details that instantly sync to the firm’s case management system. This doesn’t replace attorney relationships—it makes them better. Instead of wasting precious minutes on status calls (“Did you fix the car?”), attorneys spend their client time on real strategy and guidance. The result is higher-quality conversations, stronger cases, and a process that finally works around clients’ real lives. Updating a case should be as easy as doing it in your pajamas.
case management softwarelegal techclient communicationlaw firm efficiency
Vertical0:47The Video Podcast Studio: B2B Still Means People
Behind every business is a person making decisions, solving problems, and building relationships. In this video, Kenny shares lessons from running a marketing agency that touched everything from window cleaning to tiny homes to investment firms. Across all of those ventures, the constant wasn’t the industry—it was the people. Even in B2B, the human factor is what drives success. Whether it’s employees or customers, focusing on people creates stronger relationships and better outcomes. That same principle carries into Quilia today: while the app streamlines processes for law firms, the real mission is helping people—attorneys, staff, and clients—work better together.
legal techpersonal injury attorneyslaw firm growthb2b marketing
Vertical0:54The Video Podcast Studio: Win Pre-Lit, Win More
Pre-litigation is where most cases live—yet it’s often the part attorneys dread most. In this video, we break down why 99% of cases settle before court, and how improving the pre-lit process can turn a pain point into an advantage. Stronger pre-litigation work means higher settlements up front and fewer cases dragged into expensive, time-consuming litigation. Quilia makes “win pre-lit, win more” a reality. By guiding clients to actively participate in their cases, firms reduce staff workload and strengthen files from the start. That means bigger settlements, leaner teams, and the ability to take on more cases without the burnout. Winning early doesn’t just save time—it scales the entire practice.
legal techlaw firm efficiencyclient participationpersonal injury attorneys
Vertical0:46The Video Podcast Studio: The Pivot That Made It a No-Brainer
Every great product takes pivots to get right. In this video, we talk about the seven major shifts Quilia went through in its early development. Nine months of conversations, prototypes, and feedback turned the app from an interesting concept into a no-brainer solution for attorneys who saw it and immediately said, “Take my money.” That was the turning point—when attorneys stopped asking “what is this?” and started asking “can I sign up today?” Even before the product was live, the demand was clear. That validation told us we were finally on the right path and gave us the green light to bring Quilia from sketch to market-ready.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:16Loudr Media: Even the Experts Forget
Even the people who know the personal injury process inside and out can forget critical details. In this video, Kenny shares his own experience after being rear-ended: despite a decade of working in PI, he forgot to mention weeks of headaches to his doctor until they asked. That small oversight delayed care, added extra steps, and could have weakened the case. That’s where technology makes the difference. Quilia prompts clients daily to log how they’re feeling, ensuring symptoms don’t get lost or overlooked. By capturing details in real time, the app helps clients communicate more effectively with doctors and attorneys—leading to stronger cases, better care, and faster recovery. Even the experts miss things; Quilia makes sure clients don’t.
legal techclient communicationlaw firm efficiencyclient updates
Vertical0:37Loudr Media: The Case for Better Recordkeeping
Recordkeeping shouldn’t be a nightmare, but for most clients it is. In this video, Kenny shares a personal story: when his wife had a medical malpractice case, her attorney asked for a full list of providers years after the fact. Pulling that information together meant digging through old emails, texts, and calendars—an almost impossible task most clients would put off forever. That experience is exactly why Quilia exists. With the app, clients can easily track providers, appointments, and treatments in real time. Instead of scrambling years later, everything is organized and ready to go at the push of a button. Better recordkeeping means stronger cases, less stress for clients, and faster results for attorneys.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:06Leduc Entertainment: Make Every Client Your Favorite Client
Every attorney has a “favorite client”—the one who shows up to every appointment, keeps great records, communicates clearly, and makes case prep a breeze. In this video, we share the story of one such client who handed his attorney a complete spreadsheet of every appointment and bill, making settlement almost effortless. But for every dream client, there are plenty who miss appointments, disappear for weeks, or constantly need handholding. That gap is what inspired Quilia: a way to turn every client into a great client. By guiding clients through reminders, updates, and simple tools, the app helps them contribute to their case like pros—even if spreadsheets aren’t their thing. The goal is simple: make every client your favorite client.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:01Leduc Entertainment: Not a People Replacer. A Process Replacer
Quilia was built on a simple idea: technology should strengthen relationships, not replace them. In this video, Kenny shares his journey from nearly a decade in personal injury law to building tech solutions, and how those two worlds came together to create Quilia. The app isn’t about replacing people—it’s about replacing clunky processes that take time away from meaningful client relationships. Every case comes with dozens of repetitive tasks: calls, reminders, follow-ups, and appointment tracking. Traditionally, law firm staff had to manage all of it. Quilia shifts that workload to automation and client-friendly notifications, letting clients handle updates on their own. The result? Attorneys and staff spend less time chasing paperwork and more time focusing on people—the part of the job that matters most.
legal techlaw firm efficiencypersonal injury attorneysclient engagement
Vertical0:53Ten Golden Rules: Every Client, a Great Client
Not every client naturally stays on top of their case—but with the right system, every client can be a great client. In this video, we share how Quilia combines marketing-style touchpoints with real case-building automation. From NPS scores and satisfaction checks to reminders and tasks, the app works behind the scenes to keep clients engaged and cases moving forward without overwhelming staff. The process is simple: once a client signs, they’re invited into the app on their phone or browser. From there, automated reminders and smart “if this, then that” prompts guide them step by step—making sure nothing slips through the cracks. It’s not about drowning clients in notifications; it’s about the right nudge at the right time. The result? Stronger files, happier clients, and less stress for the firm.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:32Practice AI: The Real Differentiator Isn’t Your Law Degree
A law degree doesn’t set your firm apart—your customer support does. In this episode of Practice AI, we dig into why the real differentiator is the people inside your firm and how they connect with clients. Great client experiences drive referrals and loyalty, while paperwork and busywork drag everyone down. By automating repetitive case tasks, Quilia frees staff to focus on what actually makes firms competitive: human connection, empathy, and client service. Fewer paper-pushers, more people who know how to build relationships. That’s how modern firms stand out in a crowded market.
legal techlaw firm efficiencypersonal injury attorneysattorney-client relationships
Vertical0:30Practice AI: Be the Iron Man of Law
Personal injury attorneys don’t need superpowers to win. Think Iron Man: same lawyer, smarter suit. I explain how adopting legal tech and AI turns a solid PI practice into a faster, clearer operation. In 30 seconds, I hit the big wins: using client apps and case management software for treatment tracking, cleaner client communication, and stronger demand packages. I also call out the five-year gap that’s opening between tech-forward firms and everyone else. If you run a PI law firm and want happier clients, better files, and a real edge, this is the mindset to copy.
personal injury attorneypersonal injury law firmpersonal injury softwarecase management software
Vertical0:55Practice AI: The Anti-Portal That Actually Works
Client portals sound good on paper, but in reality they often create more frustration than value. They rely on law firm staff to constantly update information, and when that doesn’t happen, clients log in, see nothing new, and walk away annoyed. Instead of solving communication problems, most portals just add more work and end up doing more harm than good. That’s why we call Quilia the anti-portal. Instead of waiting on staff to feed updates into a system, our platform automates the client side—checking in daily or weekly with simple prompts like “How’s your pain today?” or “Did you get your property damage fixed?” Those responses flow directly into the case file, giving clients a sense of real involvement without attorneys or staff lifting a finger. It’s the first “portal” that actually works—because it doesn’t ask the law firm to do the heavy lifting.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:43Practice AI: Stop Making It Hard for Clients to Help
Clients want to help build their own case—but most law firms make it harder than it should be. In this video, we dig into why traditional methods of communication don’t match how people live today. Life is busy. Between work, appointments, and everything else, clients don’t have time to chase down phone calls or jump through hoops just to share basic information. Technology should make the process easier, not harder. By giving clients simple, modern ways to provide updates, attorneys can strengthen cases while reducing friction. The future of client participation isn’t about asking for more effort—it’s about removing barriers so clients can contribute on their schedule. Making it easy for clients to help is how you win stronger, faster, better cases.
case management softwarelegal techlaw firm efficiencyclient updates
Vertical0:31Power Up Your Practice: Stop Signing Paper Checks
Right now, many personal injury attorneys still start their day by signing stacks of paper checks—burning 30 to 45 minutes every morning on a task that adds zero value to the case. It’s a huge time drain and one of the last old-school bottlenecks in firm operations. That’s exactly what we’re working to change. Our upcoming digital disbursement feature will let firms approve payments with just a click, eliminating the daily pile of paper checks. Imagine moving from hours wasted each week to instant, secure, and streamlined approvals. It’s the future of case payouts—and it’s coming soon.
personal injury attorneycase management softwarelegal techlaw firm efficiency
Vertical1:11Power Up Your Practice: Client Communication Is Broken
Client communication is the number one challenge in personal injury law—and the number one complaint clients bring to the bar. In this video, we unpack why traditional methods like phone calls, texting, Zoom, and in-person meetings aren’t enough. They’re scattered, time-consuming, and still leave gaps that frustrate clients and burn out staff. What firms need isn’t another communication channel—it’s a smarter system. By rethinking how information flows between attorneys and clients, firms can cut down on scheduling headaches, reduce labor costs, and finally solve the “black hole” of updates that clients dread. Watch to see how shifting from scattered communication to streamlined automation changes the game for both sides of the table.
personal injury attorneycase management softwarelegal techclient communication
Vertical0:41Power Up Your Practice: Stop Asking. Start Doing.
Running a law firm means every minute matters. The biggest bottleneck? Time. In this video, we break down how shifting simple but critical tasks away from staff and empowering clients to document their own updates can free up hours every week. It’s not about cutting corners—it’s about cutting the repetitive questions that eat into your team’s workflow. Clients are more than willing to share their progress, treatment updates, and case details without the firm having to chase them down. The result is a double win: your staff gets to focus on higher-value work, and your files grow stronger with real-time, client-driven updates. If your goal is to boost efficiency and maximize claim value, the answer isn’t working harder—it’s working smarter.
personal injury law firmcase management softwarelegal techlaw firm efficiency
1:07What is Quilia?
Quilia is the client app built for personal injury law firms. It empowers clients to actively participate in their cases—tracking treatment, logging pain scores, uploading documents, and keeping attorneys updated without endless phone calls. For firms, this means fewer gaps in treatment, stronger files, and faster settlements. With Quilia, attorneys get real-time client insights that improve case value, while staff save hours of follow-up and paperwork. The app integrates seamlessly with leading case management systems like Filevine, CASEpeer, Litify, Assembly, and more, ensuring all data flows directly into your existing workflow. Accessible in multiple languages and available on iOS and Android, Quilia helps law firms streamline communication, maximize recoveries, and deliver a better client experience—without adding more staff.
legal techlaw firm efficiencypersonal injury law softwarewhat is quilia