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Between Check-In Calls: Treatment Gaps and Releases ℚ Catches for You

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Between client check-in calls, ℚ, Quilia's assistant, stays in touch with personal injury clients and lets the case team know the moment something needs them. When a client says the clinic can't get them in for weeks, ℚ marks that provider on hold, asks one easy question, and the case team gets an email right away with the client's own words and a link to the case.

When a provider releases a client, ℚ records that too, so finished care never looks like a gap. By the next call you already know what happened, and the call can be about how your client is really doing.

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Transcript
Between client check-in calls, ℚ stays in touch with your clients, and lets you know the moment something needs you. Say ℚ asks how a PT visit went, and the client says the clinic can't get them in again for three weeks. ℚ marks that provider on hold and asks one easy question. And your case team gets an email right away, with the client's own words and a link to the case. When a provider releases a client, ℚ records that too, so finished care never looks like a gap. So by the next call, you already know what happened, and you can catch a gap while there's still time to fix it. That leaves the call for what matters most: how your client is really doing.