Messaging
19 articles
Comprehensive guides to client messaging in Quilia. Learn to compose messages, use templates, schedule sends, and maintain professional communication.
How Long Should Case Updates Be
Find the right length for case updates that inform without overwhelming.
Can I Text My Clients Instead of Using the App
Understand why in-app messaging is preferred over regular texting for legal communications.
Celebrating Case Milestones with Clients
Acknowledge progress to keep clients engaged and positive throughout their case journey.
Following Up on Unanswered Messages
Get responses from unresponsive clients without damaging the relationship.
Communicating Delays to Clients
Handle case delays professionally while maintaining client trust and managing expectations.
Managing Multiple Client Conversations
Stay organized and responsive when handling communications with many clients at once.
Creating Message Templates for Common Scenarios
Save time with reusable message templates for frequent client communication scenarios.
What Happens If I Miss a Message
Don't worry - here's what to do if you missed a message from your legal team.
How to Message Your Attorney
Send secure messages to your legal team through the Quilia app and get faster responses.
When to Use CaseChat vs Scheduled Messages
Choose the right communication channel for each situation to maximize client engagement.
Writing Effective Subject Lines
Craft subject lines that get opened and help clients find important messages later.
How Often Should You Contact Clients
Find the right balance between keeping clients informed and overwhelming them with messages.
Best Times to Message Personal Injury Clients
Optimize your client communication by sending messages at times when they're most likely to engage.
Explaining Settlement Offers to Clients
Communicate settlement offers clearly and help clients make informed decisions about their case.
Sending Case Status Updates to Clients
Keep clients informed about their case progress with clear, professional status updates.
Requesting Medical Records from Clients
Guide clients through providing medical records and authorizations efficiently using Quilia messaging.
Asking Clients for Treatment Updates
Learn effective ways to request treatment updates from your personal injury clients without being intrusive.
Using CaseChat for Real-Time Client Conversations
Master CaseChat, Quilia's real-time messaging feature that lets you have instant conversations with clients about their cases. Learn best practices for responsive, efficient communication.
Composing and Scheduling Messages to Clients
Learn how to compose personalized messages to your clients and schedule them for optimal delivery times. Master the art of proactive client communication.
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