Client Communication
24 articles
Build stronger attorney-client relationships through effective communication. Learn strategies for keeping clients informed, engaged, and satisfied.
Creating Effective Case Status Update Templates
Build templates for common case milestones to maintain consistent client communication.
Handling Difficult Client Conversations
Navigate challenging communications like bad news, unrealistic expectations, and client frustration.
Building Client Trust Through Communication
Communication strategies that build lasting trust and generate referrals.
Should I Talk to the Other Insurance Company
Learn why you should direct all insurance communication through your attorney.
How Long Will My Case Take
Understand the typical timeline for personal injury cases and what factors affect duration.
Explaining Medical Bills to Clients
Help clients understand their medical bills and how they affect their settlement.
What to Share During Negotiations
Keep clients informed and confident during the back-and-forth of settlement negotiations.
What to Share Pre-Demand Letter
Prepare clients for the demand phase with clear communication about what comes next.
What to Share During Active Treatment
Keep clients engaged and documenting during the critical treatment phase of their case.
What to Share During Case Intake
Essential communications for the first 48 hours after signing a new personal injury client.
Celebrating Case Milestones with Clients
Acknowledge progress to keep clients engaged and positive throughout their case journey.
Onboarding New Clients with Quilia
Create a smooth onboarding experience that sets clients up for success with the Quilia app.
Following Up on Unanswered Messages
Get responses from unresponsive clients without damaging the relationship.
Communicating Delays to Clients
Handle case delays professionally while maintaining client trust and managing expectations.
Why Does My Attorney Ask So Many Questions
Understand why your legal team needs detailed information and how it helps your case.
How to Message Your Attorney
Send secure messages to your legal team through the Quilia app and get faster responses.
How Often Should You Contact Clients
Find the right balance between keeping clients informed and overwhelming them with messages.
Explaining Settlement Offers to Clients
Communicate settlement offers clearly and help clients make informed decisions about their case.
Sending Case Status Updates to Clients
Keep clients informed about their case progress with clear, professional status updates.
Encouraging Clients to Document Pain Levels
Help clients understand why daily pain tracking matters and how to do it effectively in the Quilia app.
Asking Clients for Treatment Updates
Learn effective ways to request treatment updates from your personal injury clients without being intrusive.
Using CaseChat for Real-Time Client Conversations
Master CaseChat, Quilia's real-time messaging feature that lets you have instant conversations with clients about their cases. Learn best practices for responsive, efficient communication.
Setting Up Automated Welcome Messages
Configure personalized welcome messages that automatically greet new clients when they join the Quilia app. Make a great first impression with every new case.
Composing and Scheduling Messages to Clients
Learn how to compose personalized messages to your clients and schedule them for optimal delivery times. Master the art of proactive client communication.
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