Quilia's analytics help you understand how clients engage with your communications and identify opportunities for improvement.
Accessing Analytics
- Go to Dashboard > Analytics
- Select the date range to analyze
- Choose communication metrics
Key Metrics to Track
Message Engagement
- Open rates by message type
- Response time averages
- Read receipts percentage
App Usage
- Daily active users
- Document upload frequency
- Pain logging consistency
Client Satisfaction
- Response ratings
- Engagement trends
Using Insights
Low open rates? Consider:
- Sending at different times
- Using more compelling subject lines
- Segmenting by client preferences
Low document uploads? Try:
- Sending reminder sequences
- Providing clearer instructions
- Offering phone support for technical issues
Reporting
Export reports for:
- Team performance reviews
- Client engagement summaries
- Month-over-month comparisons