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Automate Admin Work for Efficient Case Management

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Every case manager knows the split. There is the relationship work you love, and there is the busy work everyone just grinds through to get to it.

In this clip, Quilia CEO Kenny Eliason looks back on starting as a personal injury case manager in 2004, when speaking Spanish was the only reason he got the job. What kept him in the work was never the paperwork. It was calling clients constantly, knowing their cases, and building relationships that held up through the hardest months of their lives.

Twenty-two years later, he argues the job has gotten harder, not easier. Text messages and an ever-growing stack of communication tools were supposed to help. Instead they added noise, and case managers now spend more of the day on administrative work and less of it with the people they are meant to be serving.

That is the problem Quilia was built to solve. Quilia automates the repetitive parts of case management, including appointment reminders, client follow-ups, and information gathering, so your team is not spending its best hours on data entry and chasing.

The result is a simple division of labor: Quilia does the busy work, and your humans do the human work.

If your firm is evaluating legal technology for personal injury case management, this clip is the standard worth holding it to. Good software should give your team more time with clients, not less.

case management softwarelegal techclient communicationpersonal injury attorneysclient engagementlaw firm automationcase managementclient relationship
Transcript
I started in two thousand four handling cases. I speak Spanish. That was the only reason I got the job. I quickly fell in love with doing the case handling. Not because of the busy work. That was the stuff that everybody hated that we all just got through to get through it. But what I really loved was building relationships with all my clients. And so I would call them all the time. I mean, I was one of the best case managers. And as things have changed over those freaking, holy smokes, twenty two years since I was started as a little little brand new case manager, I would argue that it's gotten only worse, that text messages and everything else has not helped improve communication. And where something like Quilia comes in is we offload this the busy work to the technology, freeing up your team's time to be better customer support and build better relationships. So Quilia does the busy work and your humans do the human work.