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Practice AI: The Future of Law Is Already Here (Full Episode)

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LegalSoft's Hamid Cohen and the Practice.AI team talk with Kenny Eliason about AI in personal injury: intake handled by a bot, clients who would rather text than call, and where AI research is taking legal work.

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Transcript
Not a single human interaction for a hundred retainers in one mile. So it's much faster than we thought. Probably the next one, they're gonna sign up to 200 cases with the intake. So adaptability is happening much faster than anybody talked. And that's probably because most of the clients are like, you know, people my age who are like, I don't want to talk to a person on the phone. I just want to text this little bot. Tell me if I have a case for anything, even like if I, I mean, this is going to sound really funny. But if I have to make a doctor's appointment, I'm like, oh, I have to be on the phone with someone to talk to someone all and it gets annoying. And like, you know, if you've got an AI intake system or AI app that just collects all that data from me, I don't have to talk to anybody. And I just click like eight buttons and it's there. Hello, everyone. This is Hamid Cohen, President of LegalSoft. Very happy to have these podcasts with two of the partners. Amitai here from Law Practice.AI. Hi, I'm Adam, CTO of Practice.AI. And we're here with a special guest, Kenny. Hey, what up, everybody? I'm Kenny Eliason, founder and CEO of Quilia. We're an app for personal injury clients. Wonderful. Well, very nice to have you here as area. We have an interesting topic today. Well, she's been interesting for a bit between all the cities and all the conferences and so forth. And that's the impact of the AI in the legal industry. And in your case, more relevant is the personal injury segment when the impact of the AI and automations and mobile apps and variety of different technology. So I'm going to ask you to briefly describe what your technology in your company does. So for the audience, understand where you come from? For sure. Yeah. So I love AI. We were building this before chat. You could have seen. And so we were really excited when, you know, AI kind of hit mainstream. I'm a longtime tech guy. So I did machine learning and all that stuff a long, long time ago before it was mainstream. So when we were putting together our company, we didn't have that grandiose AI vision. But what we really focused on more than anything was helping the clients at the law firm do their job better. And what evolves out of that when it comes to AI is we are the data layer that's not being captured right now when it comes to client cases, which is really, really cool. Because with all the AI that comes out, you know, how it is, every few months, chat, you would be 40201 plus rolls out. And now a thousand companies get gobbled up by that new rollout. Right. And so that one thing that never changes with AI, the constant for AI is the data layer. And so we're excited to be a part of that data layer. That's just not being consumed otherwise right now. Great terminology, the data layer. You always call it the bunch of other data that nobody's collected. Data layer. Yeah. Great. Thank you for that. And I'm tied from law practice AI. So we make AI for law firms. So we might not be in the data layer necessarily. We're in the layer just above that. And what we do is really specialize in taking that data, synthesizing it into summaries or creating demand letters from that so that the, you know, attorneys can do their job and actually take it to litigation or wherever it needs to go. Which I think super cool, because what you guys are working on is kind of where our data flows up through. So when you have any case data related to a law firm, right now, I'll pretend our app's not even in the law firm, which I don't necessarily care about it for this example, but you just have all this data that's being consumed by the law firms and then use cool tools like yours with the, with the AI that comes on top. And now it doesn't matter how much data you have before we used to have to require people to sift through that and create that demand letters. Worked at a law firm for a long time. We had our demand lady. She was fantastic Lisa and she would come over every detail in the case. She'd read every page of the medical file. She'd read every note that was ever written and then she'd come up with this beautiful demand and we make money off of it. But now that that person, sadly, their job is being replaced by the AI. But also the amount of data we can put into that person is now even higher where it took Lisa a week to come through all of the data that was in that file. Now we can put even more data in that file. And of course, like, yeah, I can really just pull out the good stuff. It's really, really cool. Thing that's happening with the, with the AI and the data is that the person who is scaring the heck out of Atlanta, attorneys, all the compliance issues, you know, privacy issues and securities and so forth. So I was here, the first thing that says is it safe? Yeah, it's almost like you're telling them to jump off the building. And it's like, it's safe. Yeah, we catch you and make sure you don't hit the ground. So that's always been the notion. The second thing is that they never knew that the data is actually valuable. I've worked with firms like seven, eight years ago. But they basically archive all of the data into a white storage boxes and put it in a storage with those US postal boxes that are keep them by love for seven years. And they always said, this is all useless. The stuff that I have to hold because I do so you need to hold. And even for the contact information that is in those boxes, they didn't even see the need of those contact information to for marketing, for, you know, client retention and so forth. So I was always been trying to make a point with them. The data is really valuable. You can't just box it up and put it into storage. Well, I don't think a lot of them realizes the insurance companies have been using big data for decades now. Are you quite Colossus? Yes, exactly. That's very slightly. They had a tool called Colossus for a long time. It wasn't AI, but it was predictive and it would take in the data compared to the all the other data in their files and then spit out numbers. Oh, yeah. And so without using your own data, you're in a handicap already against the insurance scale. Obviously, it's a goldmine. There's a treasure trove of information inside of these cases. Absolutely. So what would you categorize as being areas to watch out and the average attorney, especially the personal injury? How do they should get into this AI? How do they adopt it? How do they use it for their practice? Is it going to save him money? Is he going to make him more money? What is the angle with that? So there's a lot of different layers to that, obviously, but you go to these conferences now and hit the one today and it's like everybody slapped AI onto their backdrops, you know, everybody say, I, which over the past year and a half that I've been going to conferences, that that number has gone up greatly. And so I think with that same technology adoption, where everybody's just AI now, the attorneys are a little bit laggard, but they are coming along with the ride and saying, okay, now they're kind of getting more comfortable with the idea of putting AI in their practice. And I think it starts off because probably somebody introduced them to Chetchy BT and they've been using that at home for something. Now they see the benefits of it in their home life. And now they say, well, how can I apply this to my work life? And is there a way that I can use my data or my information that I have in my case to maybe generate a letter that I want right quicker? You know, everybody's familiar with merge docs. They've been doing that forever. Merge docs are all cookie cutter in the same across everyone. Well, maybe I can take that same merge doc and I make a little bit better. And so it's kind of a stepping stone process. But as everything becomes more involved with the AI, I think the attorneys are starting to catch up now and say, you know what, it's kind of like what happened in during COVID with technology and law in Joe. Like these law firms are all very, very antiquated. COVID comes along, pushes everybody into texting and zoom and everything else where they had to digitize the firm. And that same momentum now that pushed them into that is now we're writing those co-tells into the AI revolution too. And these attorneys are starting to adopt it. We got the same hit with Legosov. Now Legosov were working about a thousand law firms and we have about three thousand of our agents' places in the firms. And when I started up telling people that you need virtual staff and they were like freaked out, it's like we're running many virtual. A lot of my office, like 20 miles a year. Yeah, yeah, yeah, yeah. We're outside of our town. I said, no, we're more like South America. Oh my God, no, I can never do that. I mean, how would I trust somebody over there to handle my cases here with all the confidentiality and the conferences and so forth. And even nuts, we, you know, have three thousand of them not placed in the past four or five years. So there was a migration. Yeah. Now it's funny that they're coming back and says, so is it AI going to replace some of my virtual staff? Like, you know, we have a thousand intake staff. Yeah. And we know the AI intake is going to come and take over. So our strategy pivoted into, okay, so we're going to equip our virtual staff with the AI to become a lot more effective and efficient. Right. So yes, you basically get more value out of it. So it's a continuous evolving and changing. And the turn is pretty much like, oh, so what's the next? I mean, constantly you told me that I have to let go of my people and hire a bunch of people like in seven different countries. Okay, find that word. How are we going to do with the, we already pivoted in that direction. Equipped in our, with the tools like the law practice AI. We're training them to do document summaries, do intake, do demands. Because they provide the tool, we provide the bodies and combine. They help the law for it. So that's been our experience. I'm going to tell you what do you think talking to the attorneys who actually use your tools? Yeah, I've definitely noticed some of the hesitancy to like move in because they're like, oh my God, this thing generates a demand. I can't, I can't be using that. It's going to do what I do. And a lot of the time you have to tell them this is like actually an insane tool. One of the biggest things that I've been showing them is that the amount of data I'm able to pipe into this machine is just unparalleled. Some of the things that attorneys have been asking, they're like, well, we make these clients of ours do these pain regiments every day of like, how's your pain today? How's your pain today? And at the end, you end up with like a hundred papers of how their pain was today. And like if a person's going through that, they're going to read like 50 of them and just say, I read the other 50 and like, I'm done. But this machine will actually read all hundred of them, figure out the highlights. So it's not like a replacement, it's really just a booster for your productivity. And I think that's where where even your system comes in. You nailed it on the head. I mean, we actually have a pain tracking app for a while. So the under things are just done in our app. And now feed you right into the case management of the system. Beautiful. We brought up a bunch of different cool points, law firms. They're worried about what the AI future holds more than anything. When we were doing our product discovery for forever, I interviewed like 70 different attorneys, try to figure out what was the good and bad of being a lawyer. And what products did they want? I went through seven different ideas, finally got to the one we were on. But through that process, I dialed in on a few different things. One, they don't like it when their job gets replaced, which is what you're fronting with the pad problem. Like we have one thing that was a settlement calculation tool. It was something I did 20 years ago at the law firm. And now we were going to digitize it. And I showed a couple of guys and they're like, this is dope. It works great. But then what do I do? OK, I wouldn't pay for that. And so there's that replacement conundrum that they're worried about. But my face is sending individual stuff. Yeah. Oh, you're hiring him at 2000 a pop and you're paying me 9,000. So oh, my God, it basically is a one to four race. You're winning way more than I am. Yeah. My favorite example that when I use it all the time is the Martel superhero Iron Man, right? But he's just a normal dude. He's a human without any super special abilities. But what he uses technology to be a superhero. And it's like if we use the technology that's around us in the right way, then it doesn't tip it us. It makes us even better. So now it's us. And so these attorneys, man, that that adopt it and do stuff like what you guys are using, that is where they will quickly outpace their competitors because the competitors will be in the mud and they'll be jumping leaps and bounds over them. And I think we'll see a big separator over the next five years. Obviously in that, we're the tech firms that are pushing the AI envelope. We'll exceed all expectations and the others will be left. Absolutely. And then all the conferences you go to the legal sector is all about AI anyway. Well, but when they asking me, but I'm coming to speak here to the conference and say, what's your topic? I hope he's AI. You know, he's like, OK, I'll talk about it. Like they're just driving it down. But to that point of what I said about the demand writing and the demand writers and job replacements was doing the consulting with the PR firm. I asked him, so who's your demand? Right. There says, well, Julie is our demand writer. How much experience she has, she must have done at least 500 demands already. And she's really good. And I will turn into that and say, well, this practice AI done about 50,000. Yeah, right. The man writers is smarter. This one has done 50,000. You're the 500. Yeah, which one do you want to bet on? Totally bet. And back to what you were saying about the whole Iron Man, like, ask, like one of the people where I was talking to the other week, she'd come to us. She's a demand writer. And she's like, look, I have a backlog of like 50 demands. And I'm sure this happens in other areas as well, but they've just got a backlog of X and they need to get it done. And even that person's like, well, I'm a little hesitant. Cause if I use this, then, you know, what will happen. And we gave it to them, let them on board of them, everything generate all 50 demands in like 45 minutes, moves about their day. And now every time they reach a backlog, this is their get out of jail free card. And it's like, you know, if you're an attorney, this is one of the things you want in your firm, cause you've got, you know, they've got to get a jail free card. You need one too, or you're not going to pass code and collect 200. I have an attitude from the story about this demand right in on the medical record summaries. Yeah. So when I was at this pretty large PR firm and the conference room were mostly occupied, but somebody sitting there with a whole bunch of paper on the conference room. So we were going to use the conference room. It was like, shoot, she's just one person sitting there with tons of paper on the, and I didn't know what you were doing. Like I, you were doing discovery or something. But all of them were doing medical records. Sorry. So they're laying down all this medical and they go around the table and just put them together and organize them and create it sort of a chronology. And I mean, they were experts. Like how cool that they were able to do that. I know. And there were some in the room for the whole day. Do the medical summary work. And I just compare that to now. There's just basically put it into this place and then two minutes later you get the whole summary is incredible. But it's adoption period. Not everybody's going to see those visions. Yeah, this is where is it going? I mean, the bold prediction of what a lot of them looks like in the future. And I think some of the market factors will play out over time where fees may get squished or, you know, the gold standard of a 33% fees no longer attainable. Maybe, I don't know, whatever it might be, it'll push law firms to be more efficient. So they'll actually operate with fewer people, but they'll actually be able to handle a larger clientele. And so those like ours tools like yours, like ours is helping replace the day to day annoying part of handling clients. So, yes, calls and phone calls and information gathering where that can be done by computer, but it frees up your time to do the more important stuff, like building a relationship, asking how they're doing, how they're filling, how's the, how was their birthday? You know, all those important questions that, that AI is not necessarily going to be good at. The human aspect, human aspect. Yes. Yes. Yes. It's to reducing the time and the cost because the boat are pretty much a bottleneck for most of the firms. Right. Is that the case is supposed to be settled within four months. It takes eight months because they haven't done the medical summaries enough, that backlog of the demands, you know, there's just a whole process drags out. Yeah, great. So what other aspect of the AI you think going to be now? We talked about the document, summaries, demands and data collections and so forth. What other areas should that tell me to know about that this AI is going to change our practice, basically? So because we went from a traditional PI firm that is all staffed up from the receptionist all the way to their owners. And then we went to the hybrid, this was a virtual and some in-house staff. Now the third piece of the pie comes in, that is the AI virtual and in-house. So where do you see the next biggest impact of the AI in the law practice? I think one of the things that's getting really good at recently has been reasoning. And it's like in the beginning, if you use like chat, GT 3.5, it was like horrible at reasoning. You couldn't come up with like a co-op career in sentences. But if you asked to do any thinking, it was like horrible. And now with models like O3, many high that's dropped and we've clawed has even their anthropic has their own version of cloth that does something similar. Those have expanded greatly. And their reasoning has gotten better. And also their research has gotten better. You can like prompt these things. And these are just the standard AI that like is available to the public. There's other ones behind the scenes that I'm sure everybody's, you know, probably aware of somehow, but these things do crazy research where they're able to pull up seven, eight scholarly articles, 10 different, you know, journals, all other stuff, synthesize all that data and present it to you. But I think it's going to be crazy in like a discovery perspective. It's going to, it's going to absolutely impact all the, you know, sit with eight books and do your research, kind of like how Google did with, with web search. The guys that are, I mean, there's a lot of concerns about that world and rightfully in law, because you, you file a motion that has some misquoted, this cited information in there. And that's going to be a problem. So it's a little hesitant right now, but I see where you're going. Well, Ken and Jean, that are Chinese apparently, because he didn't make the same. I know sometimes that's why the AI picked it up. Had everything that I make some mistakes. Well, I've been working in the firm. It's happened. The firm makes mistakes. All the, I mean, I, the reason about it, I got actually into the law, because I happened to be one of my friends who had a case and the firm screwed it up and then missed the statue. So the case went nothing and they got cited and they were afraid and he was like, talk about the mistake. You, you missed the statue. Okay. I mean, the worst of all, he's missed the statue. That's simple as Caledon. But then when they're talking about the AI, I make some mistakes. Oh, no, every law firm staff is perfect with zero and or zero mistakes. Nothing ever happens. Yeah. No, I mean, it's definitely a best over that you could be perfect just without AI too. Yeah, for sure. My big thing, maybe you guys have opinions on this. The thing that I see in what we do the most, we deal with clients the most. And there is, and since you guys aren't necessarily law, and this is like, maybe a good question for you, we get the feedback lots of times that clients aren't smart enough to use technology. And they don't say those words smart. But that's what they apply. What have you guys seen as far as adoption goes? There's any feedback you guys get when it comes to adopting the Teshan orange? Huge thing. So a lot of times when, when even building like practice AI's platform, you know, certain things are just not easy to use. And if you're moving from, you know, you wrote this in Microsoft Word and now you're on a platform, you've got to like click buttons to use an AI. It's, it's a bit difficult. And I honestly, Hamid has probably even brought this up to me is that you've got to go complete Apple mentality of just make everything as simple as possible so that, you know, even if there's like, if there's five buttons on the screen, make it one, if there's like two places to put text, make it one and try to offload as much of the work and silo it so that everybody can easily access it. And it's not even because they're not like smart enough. It's just because anybody using a new tool is going to have some hard times with it. Yeah. And this is a challenge at the technology. I just, I lived in Silicon Valley for 20 years, so I had a pleasure of even needing a stick job for three times and free radicals, smart guy, and, but he has this terminology whenever he wanted to create an iPhone, iPad, anything, he's always came to the blueprint and says it needs to be idiot proof, you know, because if we come in that level, you can't miss a target because you're just going from the bottom, so we always trying to do and everything that we do is we wish was staffing management, practice, AI solutions and so forth is to make it extremely user friendly. Yeah. And not let sort of a development, making it complicated and complex, but you have the amazing stuff, but nobody can use it. Yeah. For these law firms, I think what they, their fear from people not using it is based in the fact that they've had past bad experiences. For example, the classic when we get all the time, I can't even get my clients to use DocuSign. They can't even sign a paper on their computer or on their phone. It's like, well, maybe that's not a very intuitive interface for whatever reason, or maybe whatever other technology you're using isn't intuitive enough, but as a, as a species, humans, we've, everybody's got smartphones in their pockets. So everybody knows how to click buttons. If it's easy enough that we're, we're capable of doing that now. And as long as the builders are making it simple and idiot proof like they should be, then people will use technology. It's not because, it's not because they're dumb. The bad technology examples are because of the bad technology, not because of the people. Yeah, 100%. I got kids at home though. That's so much of a kid, 12, vanishing law school. But they are much easier for them to use a technology than a non technology stuff or, or talking to people live, they said, Oh, shit. I got somebody on the phone. It's like, what do you do? We used to just using the technology. Now I should have to talk to somebody. I mean, I think usually get out of the conversation and go back online and try to finish it online. So that's happening. And to the fact that I'm working with the firm, last month, they signed up retain completely 100 clients in one month, 100% on the AI intake. No, that's also not a single human interaction for a hundred retainers in one mile. So it's much faster than we thought they can be done or they can be done. It's probably the next one. They're going to sign up 200 cases with the intake. So adaptability is happening much faster than anybody taught. And that's probably because most of the clients are like, you know, people my age who are like, I don't want to talk to a person on the phone. I just want to text this little bot, tell me if I have a case or, or for anything, even like if I, I mean, this is going to sound really funny. But if I have to make a doctor's appointment, I'm like, Oh, I have to be on the phone with someone, talk to someone all and it gets annoying. And like, you know, if you've got an AI intake system or AI app that just collects all that data from me, I don't have to talk to anybody. And I just click like eight buttons against there. It's my, it's my personal dream. But I'm sure there's a lot of other people. My age were also the needs their dream as well. I think I'll probably write in the middle of both of you. I'm a, I'm a, I'm an old millennial. So like I grew up in a world where we played outside, but it also was super techie at the early stage. And so I actually wrote a blog post like 15 years ago that says stop calling people. It's rude, like, just text me. Like, you know, 99% of things can be solved on a text. Right? Like, so anyway, the point being technology is an enabler of great success. And it saves time. It saves the effort, you know, most of the time with clients, they're busy. Like we have lies. I get in the car accident, especially if it's not my fault. I had things planned already. Going to appointments and doing all that other stuff that I got to do now on top of it is a headache and it's a, it takes me out of my, my schedule, not because I don't want to do it, but just because I got other things to do. And so making it easy for them to share that information, making it easy for them to help the attorneys make a good case is like the name of the game. And which plays into what you guys are doing, building the demands out and everything else. So that was just interesting. Clients are so important. They're, they're the lifeblood of every person I drink. Got some. And we make it difficult for them currently for them to participate on their cases and we need to make it easier so that they can have more. Does your solution also provide the cases that is to the coin? Yeah. Yeah. Yeah. Yeah. So it falls back from the case man of the software until he's flying. How's that? Well, that's usually the biggest issue with it. Well, so lines they want to know what's going on. All number one bar could play is what's going on with my case. They're not communicated enough. And what's interesting about that, though, is case phases, I guess we call ours case. Yeah. Case phases for like a better term, only change every couple months. Right. Like you go into treatment phase and you're in that one for nine months. And then you go into the demand phase and that one's a shorter one. And it's shorter every day with you guys. And so there's these long term phases. It's what happens in between the phases. That's even more important. And so while yeah, we do that, like other companies out there, we'll send the update to the client, tell them what's going on. And it's just why you get a call and don't really know or understand or care about how much of a movement in the case has. Right. They just want to know that you haven't forgotten about. Yeah. So there's this idea that we're playing with. We're joking. They call it an anti portal for client portals. Historically, require a couple of different things. They require one that they be turned on to the client that people put law firm people put information into the portal. Yes. If you don't put information in the portal, now you've pissed off the client because they're coming back to that portal all the time. Say, well, does that thing change? Nothing changed. Now it's caused more harm than good. You turned it on and that's cool, but now you're not putting anything in it. And the reason they don't put anything in it is sometimes just like natural human stuff where it's a lot of work. It's a lot of work or they're worried about what they're putting in there. Maybe that's the wrong thing in there. They don't want to tell, they don't want the wrong thing to show up. So they just avoid it entirely. So most portals fall flat for that reason. And we joke that we're the anti portal because what we've done is said, you know what? I don't need information from the law firm at all, really. I could do without those case phase updates, because what we do is automate the daily weekly. So how did your appointment go? How's your pain today? How's the case journal? Did you get your property damage fixed? It's all of these like automated prompts that they need to be putting into the case file. Anyways, that gives them the idea that the law firm is reaching out to them, that they're participating on their case every day without the law firm ever having to pick up a fall. So it gives them this like constant, we're making them think it's a portal, but really we're just giving them homework and a willingly participate because it makes it so easy to gamify it, which is, which is actually really cool that you like kind of flipped the paradigm and made it a game for the client to be like, Oh, I, they're checking into my status. Like that's so sweet of them kind of thing. Whereas, you know, before it was probably a nightmare to get there on the floor. Yeah. That's a lot from work nine to five, right? How hard is it to communicate with your attorney when you're a work all day? It's very hard. But when you're sitting on your couch at night, finally relaxing, you click, click, click, click, click send. And now you've updated your case. Everything's great. Yeah. When I asked them, you know, I presume that usually the attorney will ask. I hear all the stuff about all this AI doing all this stuff from my firm, but I can pretty much just stay home, not even go to work and get my cases done. What the AI can do? Yeah. For me, across the board, I tell everybody this because it's the most important part of every law firm. It's what makes you different than your competitor. It's your customer sport. So you as a human, I'll tie over here. He's going to get along with and help a certain demographic of people. And they're going to like him and they're going to refer to him because he's going to be helpful and he's going to really jibe well. That's what makes him different than your law firm and my law firm, because the people that work there. And so if we can get rid of all the homework stuff that's basically the same across every law firm, then we can really magnify our strengths as humans and what we're good at, what we're better at in relation to and build a relationship learning, we should push. And so you end up hiring fewer people because you don't need the paper pushers anymore. You need a really good customer service people that are going to help make your firm. You're not going to stand up. You know who succeeded the most part, this pharmaceutical. Oh, pharmaceutical sending all this. Well, dress, well matter. Yeah, professional, you know, to the intraday office. This is the opposite. Yeah, I didn't know much about it. Medi-quages, but I would see the bad light, the whole thing that they did going from doctor to doctor to doctor, it was like, I'm here. If you ever need anything, I can help you. Here's some free samples. Here's a lunch for your staff. And they're basically, and this is like from 50 years ago, as you have to do about replying to stable agents for the most famous relationship building folks. And that's how the pharmaceuticals are so big, because they have such a tight relationship with the physicians that nobody could break and nobody could penetrate because it says, where's my agents? I want to talk to her. Right. You know, I don't know what company it is. No, they didn't know what kind of a pharmacy or what kind of, but they just know, Jenny from this place, once a month with lunch with my staff and going to make goodies, which is what these law firms do. Like when I think of referrals and when I worked at firm, when I worked with firms currently, usually it's a referral to the person that was handling the case. But I really enjoyed working with me. Like it was great. The whole experience from start to finish was great. Everybody should go work with me. But you're just a case manager at a law firm. But so like, what big deal is that? But that's where the secret sauce between firm to firm company. That's not an issue personally. And we even see it on R&2, like it can generate a demand. It can intake your client. But when you start negotiating with an adjuster about what is this actually worth and personal injury, at least, or even in other fields, when you start just, you know, talking to a judge, we're not going to bring a robot to sit there in front of the judge and be like, your honor, my, you know, that's not going to, that's not going to work out. And that's where you come as a person. Like at the end of the day, if you're an attorney, you're, you're kind of in sales in that way, you're, you're selling your case to this person. And that's where you differ. Cause everybody has a different style of how they want to do it. Some people want to exactly. And the, the human elements there too, because at the end of the day, at least in personal injury, someone got hurt and you're trying to get them like justice. And by like talking to someone on the phone, you're bringing the human element of like, yeah, I know your AI is giving you these numbers and whatever, but like, my client hasn't like walked in two weeks. Like that's, you know, you're human. Yeah, I can do in that situation is back. Your original story is there's a billion data points across the case as a human. I will never be able to go over the billion data points and find the good argument. Of course. So I say, Hey, I find me where much case is the strongest. And it says right here, here, here, here. And then it pulls out the, oh, holy cow. There was a two period where my client put a lot, I'm going to ring that up in my case. We actually added that exact strengths and weaknesses thing on each case. We like summarize your strengths of your case, exactly. Like you just mentioned and like, you know, I don't put that in the demand. I can't like put a strengths and weaknesses table in a demand. But, but you know, you feed it back to the attorney and dots where that attorney comes in of like, my client hasn't walked in two weeks or do attorneys say, what should I do when usual step and AI going to replace all of my admin operation and so forth, I have a thing for them building the relationships of these. Being a human alignments don't try to, you know, be human collecting papers as they are going to conduct the documents. I need to. And then then how to do expected prepared mediations. Yeah. Arbitration. Right. Going in front of a judge, going in front of a jury and doing the negotiations and settlements. Yeah. The litigators are going to win. This is where you should spend your time. This we should focus is very difficult to replace any of that part and trying that instead of fighting to do a $10 an hour job as our turn, go upgrade yourself to do a $10,000 an hour job and let the system and we show staffing and AI and apps and everything to take over the risk stuff. So instead of trying to fight that, I will just upgrade, right? We're going to PhD, basically, if, but what about the high school stuff? Yeah. The high school will be taken care of. You go get your PhD because that will be neat. We need all the NASA used to have people who are like called computers that would just do addition, subtraction, crazy multiplication. All those people didn't just like, you know, lose their jobs. They became astrophysicists, they became programmers. They became all this go upgrade. Great. I think we can be talking about this thing for a very long time. Great conversation. Hopefully we get to do it. The next episode with I'm driving back through in three days mid year. Thanks, I'm dying. Thanks, Kenny. It's nice of you guys to be here. Okay. Thanks for joining us today. It was great to have you and I'm sure people have a lot more questions from you. Where would they find you? And I'm on all the networks, all the things. So LinkedIn is probably my favorite one. If you're going LinkedIn, look me up. Kenny Eliason, E-L-I-A-S-O-N. Our app is Quilia, Q-U-I-L-I-A, like a Quill, just like our logo. And we are at Quilia.com. So come find me. I'll be at all the conferences, too. So we're around. Wonderful. I'm in Thai, same with you. Thanks for joining us. Again, today I probably can have hours of conversations and not even touch the surface. So if people have questions or want to talk to you, where do they find you? They can find us at lawpractice.ai. We're pretty much also at all the conferences. So you'll see both K and myself and my team there as well. [MUSIC PLAYING]