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Onboarding Phase: Getting Started with Your Personal Injury Case

Published on

What a personal injury client can expect right after their case opens: what the firm gathers first, which documents may be requested, and how to send photos and treatment updates from the Quilia app.

Quilia made this explainer for firms to send their clients at this point in the case. Choose a language on the player; firms can learn how to send it in the onboarding phase message guide.

phase messagesclient communicationpersonal injurycase phasesclient education
Transcript
Now that your case has started, we want to make this process as smooth as possible for you. In this phase, our team gathers information about your accident and injuries. You might be asked to provide documents like medical records or accident photos. Remember, the more detail we have, the stronger your case will be. That's where the Quilia app comes in handy. You can upload pictures, fill out forms, and update us on any new treatments all from your phone. If you need help, feel free to reach out, but the app is the quickest way to keep everything on track. We're here to help you every step of the way.