Boost Efficiency in Personal Injury Law Firms

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Case managers at personal injury law firms spend hours every day playing phone tag with clients. Between appointment reminders, missed calls, voicemail, and follow-up conversations, client communication can consume nearly half of a case manager's workday.

In this clip, Quilia CEO Kenny Eliason explains how automation changes that. Instead of relying on staff to constantly call clients, Quilia guides clients through every step of their case using a mobile app. Clients receive automatic appointment reminders, upload appointment cards, confirm whether they attended treatment, and notify the law firm of important updates without anyone needing to pick up the phone.

By keeping clients engaged throughout treatment, law firms spend less time chasing information and more time moving cases forward. The result is better client compliance, fewer missed appointments, happier clients, and an estimated 2 to 4 hours of staff time saved every day.

The video also explains how appointment tracking works in practice. Clients simply photograph their appointment card, Quilia automatically adds the visit to their legal calendar, reminds them before the appointment, follows up afterward, and keeps the law firm informed throughout the process. Every interaction happens automatically, reducing administrative work while improving the client experience.

If you're looking for ways to automate client communication, improve treatment compliance, and reduce administrative work in your personal injury practice, this video explains how modern client engagement software can help your firm operate more efficiently while delivering a better experience for clients.

Transcript

Right now, if you look at your case managers, a lot of their day is spent almost fifty fifty where they are taking care of client outreach, whether that's follow ups from previous calls or making those outbound calls that they know they're supposed to make. About half the day spent doing that, and then the other half spent calling insurance companies and trying to make doctors do things or whatever it might be in in a personal injury firm, that is. The side that's on the client side, we almost remove entirely because the clients, they work nine to five as well, and so it's an inconvenient process. They they might call you, and, of course, you're busy, so they leave a voice mail. And then you're gonna call them, and they're gonna be busy because they work or they have stuff to do. And it and it's just never convenient. The the app helps them track everything that's going on in the case and know what needs to happen next. Easiest example for a personal injury case is their appointment tracking. So they have to go to appointments throughout the case, and as they go to those appointments, they need to they log them or they auto track them in here by taking a picture of an appointment card. We automatically add it to the calendar. All that good stuff happens for them. And then we remind them as they go as that appointment approaches, we remind them to go, then we then we check-in with them. After the appointment happens, make sure they went, see if they got released. All they do is check a little box, released, and and then they're they're on their way, and then we're notifying the PI firm every step all automatically all automatically.