Medical bills confuse most clients. Clear communication helps them understand how bills affect their case.
When Bills Arrive
I see you received a bill from [Provider] for $[amount]. Please upload it to the app but DO NOT PAY IT yet. Medical bills are part of your case and may be negotiated or paid from your settlement.
Explaining the Process
Quick explanation about medical bills: We track all your bills as part of your case. At settlement, medical providers are typically paid from the settlement funds. You don't need to pay out of pocket right now.
Collection Notices
If you receive collection notices about medical bills, please forward them to me. I can often contact providers to explain there's a pending legal case. Don't stress about these - we'll handle them.
Bills vs. Settlement
I want to make sure you understand: Your medical bills total $[amount], but that doesn't limit your settlement. We're also seeking compensation for pain/suffering, lost wages, and future medical needs. Bills are just one piece.
Out-of-Pocket Expenses
Have you paid anything out of pocket? Please track all expenses: prescription copays, medical equipment, parking at appointments, etc. We can often include these in your claim.
Key Points to Communicate
- Don't pay bills without consulting first
- Upload all bills to the app
- Bills don't limit settlement value
- Track all out-of-pocket expenses
- Collection notices can be handled