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Encouraging Clients to Document Pain Levels

Jan 26, 2026Case Management
Law FirmsPortal TutorialTreatmentDocumentsClient Communication

Help clients understand why daily pain tracking matters and how to do it effectively in the Quilia app.

Consistent pain documentation creates powerful evidence for personal injury claims. This guide shows you how to encourage clients to track their symptoms.

Why Pain Tracking Matters

Daily pain logs provide objective evidence of ongoing suffering that medical records alone cannot capture. Insurance adjusters and juries respond to detailed, consistent documentation.

Key Points to Communicate

  • Pain levels can fluctuate - capturing the range matters
  • Documentation shows the true impact on daily life
  • Consistent tracking demonstrates credibility
  • It takes just 30 seconds per day

Sample Onboarding Message

"One of the most important things you can do for your case is log your pain levels daily in the app. Rate your pain 1-10 and note what activities it affects. Even on good days, please log - showing the ups and downs strengthens your case."

Quilia Portal Messages inbox showing client conversations
Messages inbox view

Reminder Messages

For clients who haven't logged recently:

"I noticed you haven't logged pain levels this week. I know it's easy to forget, but this documentation is crucial for your case. Can you take 30 seconds to update the app?"

Celebrating Compliance

Client details page
View detailed client information and case activity

Positive reinforcement works:

"Great job keeping up with your pain logs! Your consistent documentation is building a strong record for your case."

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