Insurance adjusters may contact you directly. Here's how to handle it.
The Short Answer
No. Direct all communication to your attorney. You can say: "I'm represented by [Firm Name]. Please contact them directly."
Why This Matters
Recorded Statements
Adjusters want recorded statements. Anything you say can be used to minimize your claim.
Tricky Questions
They're trained to ask questions that seem innocent but can hurt your case.
Quick Settlement Offers
Early offers are almost always too low. They want to settle before you know the full extent of your injuries.
What to Do If They Call
- Be polite but brief
- Do NOT give a recorded statement
- Do NOT discuss injuries or fault
- Say: "I have an attorney. Please contact them."
- Get their name and number
- Tell your attorney immediately
Your Own Insurance
Your own insurance company (for medical payments, uninsured motorist) is different. Let your attorney know about any contact, but these are generally more cooperative.
Social Media Warning
Insurance companies monitor social media. Avoid posting about your accident, injuries, or activities during your case.