Life gets busy and messages can slip through the cracks. Here's what to do if you missed a message from your legal team.
Check Your Message History
All messages are saved in the Quilia app. Open the app, go to Messages, and scroll through your history.
If You Missed a Deadline
Contact your legal team immediately by:
- Sending a message in the app
- Calling the office
Most deadlines have some flexibility. The sooner you reach out, the more options we have.
If You Need to Catch Up
Read through recent messages and:
- Complete any requested tasks
- Upload any requested documents
- Answer any pending questions
- Let your attorney know you're caught up
Preventing Missed Messages
- Enable push notifications for the Quilia app
- Check the app daily
- Add message checking to your routine
We Understand
You're recovering from an injury while managing everyday life. If you fall behind on communication, just let us know. We're here to help, not judge.