How Can You Enhance Client Communication with Your Law Firm?
17 videos
In the legal field, effective communication is key to building client trust and satisfaction. Explore our collection of videos that showcase best practices, tips, and tools to improve client interactions using Quilia's mobile app. Elevate your law firm's communication today!
Vertical1:17Joe on Quilia: Faster Updates, Happier Clients, and Less Phone Tag
Joe Klenofsky breaks down why his firm is all-in on Quilia. Instead of juggling constant phone calls, chasing updates, or reminding clients what happened at appointments months ago, the team now gets everything straight from the Quilia app. Clients log pain scores, journal their injuries, upload documents, and track appointments right from their phone. The firm can add providers and upcoming appointments too. And with built-in chat, communication feels natural without another portal to manage. For Joe’s firm, the impact is real: smoother workflows, fewer interruptions, and clients who actually feel involved in their case. It’s simple, fast, and just works.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
2:08Introducing Quilia Requests: Custom Forms, Faster Client Responses
Quilia’s newest feature, Requests, gives your firm a faster way to collect accurate client info without chasing emails or paper forms. You can build your own digital questionnaires, injury check-ins, discovery responses, TBI forms, or anything else your workflow needs. Create a template once, send it instantly, and your client gets a push notification right on their phone. They fill it out, upload files, and their responses sync straight into the Quilia portal and your case management system. It cuts out the back-and-forth, speeds up turnaround times, and keeps clients more engaged throughout their case. Templates can be reused, updated, and organized for future matters. Coming soon, clients will be able to sign documents directly in-app with secure digital signatures. The video also highlights Quilia’s partner program, where attorneys, case managers, and paralegals can earn commissions for referrals. If you want help setting up Requests or want a quick walkthrough, visit quilia.com/support.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
1:10How Quilia Helped Me Take Control After My Accident
After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything. Then my attorney introduced me to Quilia, the client app for personal injury cases. At first, I figured it was just another tool to learn—but it quickly became the one thing that kept me sane. Instead of juggling calls and emails, I could log everything in the app: updates, photos, even notes about how I was feeling. My attorney saw it all instantly. No chasing, no confusion, no dropped details. Using Quilia made the entire process smoother. It organized everything about my case in one place, helping me feel like I was part of the process, not just another file. Every update I entered helped my attorney build a stronger case and kept my recovery story clear and consistent. What I didn’t expect was how much it helped emotionally. Having one place to track my pain, progress, and treatment gave me a sense of control I hadn’t felt since the accident. It reminded me that healing isn’t just physical—it’s about staying connected, informed, and confident that my attorney has everything they need. Quilia didn’t take away the stress—but it made it manageable. It turned a chaotic recovery into something organized and empowering, letting me focus on getting better while knowing my attorney had my back. Learn more about how Quilia helps personal injury clients and law firms work together at quilia.com.
legal techclient communicationclient recovery trackingquilia testimonial
2:22Introducing Real-Time Translation in CaseChat
Experience the new CaseChat from Quilia — redesigned for speed, clarity, and effortless communication. This update brings real-time translation, allowing you to chat seamlessly with clients in their preferred language, whether it’s Spanish, Tagalog, or beyond. The new interface feels natural across desktop and mobile, with cleaner message bubbles, smoother performance, and improved attachment handling. You’ll also get a sneak peek at what’s next: custom client requests, letting your firm send forms, collect updates, and receive organized responses tied directly to each case.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:59Fixing Client Communication & Boosting Settlements
This short, scroll-stopping video shows how Quilia helps law firms simplify client communication, cut down on wasted staff time, and boost case outcomes. When clients can send updates, photos, and documents straight to the attorney’s team, demand packages are stronger, settlements are higher, and referrals come naturally. Quilia isn’t just another client portal — it’s the client app built to make your firm run smoother and grow faster.
personal injury softwarecase management softwareclient communicationlaw firm efficiency
Vertical1:59AI-Powered Case Summaries, SmartAdvocate Integration, and More
Big things are happening at Quilia. This update introduces AI-powered case summaries, SmartAdvocate integration, and a host of improvements designed to make your firm run smoother and faster. Here’s what’s new: AI-Powered Case Summaries: Instantly understand what’s happening in a case without reading pages of notes. SmartAdvocate Integration: Manage cases, messages, and client updates in one place — no duplicate data entry. Improved Phase Messages & APIs: Faster client updates and new API tools for firms with custom systems. Enhanced Multi-Case Views: Easily manage clients with multiple cases (and cases with multiple clients). Coming Soon — Case Signal: Smarter insights that help your team fill in gaps before they appear.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical2:35Pain Tracking, Smart Uploads, and Neos Sync
This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes. Key updates in this release: Pain Score Chart: Clients can now log daily pain levels, giving attorneys accurate, time-stamped data tied to treatment milestones. Stronger evidence means stronger settlements. Photo Uploads for Witnesses & Drivers: Clients can add photos directly in the app, keeping visuals organized and instantly accessible for negotiation or litigation prep. Automated Text Reminders: Automatically nudge clients who haven’t set up the app—boosting adoption without extra staff effort. Neos Phase Syncing: Real-time phase updates between Neos and Quilia, reducing manual data entry and keeping both systems aligned. Other improvements: Faster case page loads, more reliable client activity digests, and quicker provider searches. Coming soon: Custom dashboards, appointment reminders, AI-powered digest summaries, and smarter notifications—designed to give your firm deeper insights and help clients stay engaged. Don’t forget about the Quilia Partner Program! Earn 20% commission on every firm referral—and 40% on your first ten. Learn more at quilia.com/partners or reach out anytime at support@quilia.com.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:20Gavin on Quilia: Clarity Without the Chaos
Gavin gets straight to the heart of one of the biggest struggles in personal injury law: communication. Clients want clarity, but constant back-and-forth creates chaos for staff. Quilia changes that by giving clients a clear view of their case while freeing the team to focus on the legal work. It’s structure without the extra workload—a simple way to reduce stress for both clients and firms. For Gavin’s team, it’s exactly the kind of tool modern law firms need.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:17Carmen on Quilia: Client Updates Without the Chase
Carmen points out one of the biggest challenges for law firms—getting consistent updates from clients. With Quilia, clients can easily check in, upload documents, and track treatment on their own, without staff constantly chasing them down. That simple shift saves teams hours of follow-up while keeping cases moving smoothly. Stronger updates, less stress, and more time to focus on building better outcomes.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:15Naomi on Quilia: Less Follow-Up, More Focus
Naomi highlights one of the biggest challenges for personal injury firms: endless client follow-up. Quilia changes that dynamic by giving clients an easy way to stay engaged in their case without constant check-ins from staff. The result is a win-win—teams can stay focused on building stronger cases, while clients feel more informed and in control of their own process. Less chasing, more progress.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:53The Video Podcast Studio: Update Your Case in Pajamas
Law firms run on information, but most updates only happen during office hours—when both attorneys and clients are slammed with other responsibilities. In this video, we show how Quilia bridges that gap by letting clients update their cases anytime, anywhere. From the couch at night to a quick moment before bed, clients can log details that instantly sync to the firm’s case management system. This doesn’t replace attorney relationships—it makes them better. Instead of wasting precious minutes on status calls (“Did you fix the car?”), attorneys spend their client time on real strategy and guidance. The result is higher-quality conversations, stronger cases, and a process that finally works around clients’ real lives. Updating a case should be as easy as doing it in your pajamas.
case management softwarelegal techclient communicationlaw firm efficiency
Vertical1:16Loudr Media: Even the Experts Forget
Even the people who know the personal injury process inside and out can forget critical details. In this video, Kenny shares his own experience after being rear-ended: despite a decade of working in PI, he forgot to mention weeks of headaches to his doctor until they asked. That small oversight delayed care, added extra steps, and could have weakened the case. That’s where technology makes the difference. Quilia prompts clients daily to log how they’re feeling, ensuring symptoms don’t get lost or overlooked. By capturing details in real time, the app helps clients communicate more effectively with doctors and attorneys—leading to stronger cases, better care, and faster recovery. Even the experts miss things; Quilia makes sure clients don’t.
legal techclient communicationlaw firm efficiencyclient updates
Vertical0:30Practice AI: Be the Iron Man of Law
Personal injury attorneys don’t need superpowers to win. Think Iron Man: same lawyer, smarter suit. I explain how adopting legal tech and AI turns a solid PI practice into a faster, clearer operation. In 30 seconds, I hit the big wins: using client apps and case management software for treatment tracking, cleaner client communication, and stronger demand packages. I also call out the five-year gap that’s opening between tech-forward firms and everyone else. If you run a PI law firm and want happier clients, better files, and a real edge, this is the mindset to copy.
personal injury attorneypersonal injury law firmpersonal injury softwarecase management software
Vertical1:11Power Up Your Practice: Client Communication Is Broken
Client communication is the number one challenge in personal injury law—and the number one complaint clients bring to the bar. In this video, we unpack why traditional methods like phone calls, texting, Zoom, and in-person meetings aren’t enough. They’re scattered, time-consuming, and still leave gaps that frustrate clients and burn out staff. What firms need isn’t another communication channel—it’s a smarter system. By rethinking how information flows between attorneys and clients, firms can cut down on scheduling headaches, reduce labor costs, and finally solve the “black hole” of updates that clients dread. Watch to see how shifting from scattered communication to streamlined automation changes the game for both sides of the table.
personal injury attorneycase management softwarelegal techclient communication
Vertical0:24Simon on Quilia: No More Chasing Clients
Simon shares how Quilia changed the way his firm manages client updates. Instead of constantly chasing clients for documents, treatment updates, or pain reports, the app lets clients handle it themselves—right from their phones. Everything shows up instantly and cleanly on the firm’s side, saving hours of back-and-forth. The result is smoother workflows, stronger case files, and happier clients who feel more involved in the process. Quilia doesn’t replace communication; it enhances it by automating the repetitive parts, so staff can focus on strategy instead of chasing updates. For Simon’s firm, it’s been a major boost in both efficiency and case quality.
case management softwareclient communicationlaw firm efficiencyclient updates
Vertical0:30Aria on Quilia: From Skeptic to Superfan
Aria admits she wasn’t sold on Quilia at first—thinking it was just a crutch for firms struggling with case management. But after seeing the latest version in action, she completely changed her perspective. Quilia doesn’t replace good case management; it makes it better. With clients more engaged, updates flowing in automatically, and staff freed from constant follow-ups, Aria’s team now has more time to focus on building stronger cases. The result? Better files, smoother workflows, and a clear upgrade to how the firm operates day-to-day.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:22Amelia on Quilia: Clients Actually Use It
Amelia shares the biggest surprise about Quilia: clients really do use it. With a clear introduction and a little reminder at the start, clients quickly get comfortable logging updates, uploading documents, and tracking their own recovery. Instead of chasing down information, the firm receives organized updates directly from clients—without constant follow-ups. For Amelia’s team, it’s been a huge boost in keeping cases moving forward while saving staff hours of repetitive work.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys