The negotiation phase can be stressful for clients. Clear, timely communication keeps them confident in the process.
Demand Sent Confirmation
Your demand letter was sent today. We're seeking $[amount] based on your medical expenses, lost wages, and pain/suffering. The insurance company typically responds within 30 days. I'll contact you immediately when we hear back.
Initial Response
If Offer Received
We received a response from the insurance company. They've offered $[amount]. This is their first offer and is [lower than expected/in the ballpark]. I recommend we counter. Let me know if you'd like to discuss strategy.
If Rejection
The insurance company has rejected our initial demand. This is common - it's a negotiation tactic. I'm preparing our response and will keep pushing. Don't worry, this is part of the process.
Counter-Offer Updates
Update: I sent a counter-offer of $[amount] today. Here's my reasoning: [brief explanation]. We should hear back within [timeframe]. I'll let you know as soon as they respond.
Negotiation Progress
Negotiation update: We're now at $[current offer]. I believe we can get them higher. My strategy is [brief explanation]. Let me know if you have questions or want to discuss.
Stalled Negotiations
The insurance company hasn't moved from $[amount]. I'm considering our options: 1) Accept current offer, 2) Final push for better terms, 3) Prepare for litigation. Let's discuss which approach you prefer.
Key Negotiation Principles
- Update client on every development
- Explain your strategy simply
- Include client in decisions
- Manage expectations realistically