Why Monitor Client Pain Logs
Pain scores are critical evidence for personal injury cases. They document the severity and duration of your client's suffering, which directly impacts case value and settlement negotiations.
Monitoring pain logs helps you:
- Track recovery progress and identify setbacks
- Ensure clients are consistently documenting their pain
- Spot gaps that could weaken the case
- Build a compelling narrative for demand letters
Where to Find Pain Scores
From any case, click the Treatment tab in the case navigation. The Pain Scores section is the first tab and shows:
- A visual chart of pain levels over time
- Each individual pain entry with date, severity, and notes
- Body parts affected for each entry
Understanding the Pain Chart
The pain chart shows your client's pain journey at a glance:
- The Y-axis shows pain levels from 0-10
- Emoji indicators show severity: 😃 (0 - No Pain) → 🙂 (1) → 😐 (2) → 😕 (3) → 😟 (4) → 😖 (5) → 😫 (6) → 😢 (7) → 😭 (8) → 😵💫 (9) → 🚑 (10 - Unable to move)
- Use the date filter dropdown to view specific time periods
- Hover over data points to see the exact score and date
Reviewing Individual Entries
Below the chart, each pain entry shows:
- Pain Score and Severity Label - The number (1-10) and description (Mild, Moderate, Distressing, etc.)
- Date and Time - When the client logged this score
- Auto-generated Description - Standard text explaining what this pain level means
- Body Parts - Which areas of the body hurt (if the client selected them)
- Client Notes - Personal notes the client added about their pain
What to Look For
When reviewing pain logs, pay attention to:
- Consistency - Are they logging regularly? Gaps can be problematic.
- Trends - Is pain improving, staying the same, or getting worse?
- Correlation with treatment - Does pain improve after appointments?
- Specific notes - Client descriptions often reveal important details
Encouraging Better Documentation
If a client isn't logging consistently, send them a message explaining why it matters. Use our message templates to remind them that regular pain documentation strengthens their case.
Need Help?
Questions about pain tracking? Contact Quilia support or check our other guides on client engagement.