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Google Reviews Management for Law Firms

Turn satisfied clients into positive reviews that build your firm's reputation.

Google reviews are crucial for law firms' online reputation and client acquisition. Quilia helps firms improve their review scores by enhancing client satisfaction and engagement throughout the case process.

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Google reviews management in Quilia app

Track Client Satisfaction with NPS Scores

Quilia automatically surveys your clients using Net Promoter Score (NPS) methodology. Clients rate their likelihood to recommend your firm on a scale of 0-10. This gives you real-time insights into client satisfaction and helps you identify potential issues early.
Promoters (9-10): Happy clients ready to refer others
Passives (7-8): Satisfied but not enthusiastic
Detractors (0-6): Require immediate attention
App showing NPS scores dashboard for a law firm

Smart Review Requests for High Scorers

When a client scores 8-10 on the NPS survey, Quilia automatically prompts them to leave a Google review. The system directs them to your firm's specific Google Business Profile URL (if you have review prompting enabled), making it easy for satisfied clients to share their positive experience publicly.

Pro Tip: Only clients who are already happy get review requests, significantly increasing your chances of receiving 5-star reviews.

App showing NPS scores dashboard for a law firm

Seamless Review Experience for Clients

The review process is designed to be quick and easy for your clients. After indicating high satisfaction, they're presented with a simple interface that guides them to your Google Business listing. This streamlined experience increases completion rates and helps you build a stronger online reputation.

The entire process takes less than 2 minutes and can be completed on any device.

Client interface for leaving a Google review
Analytics dashboard showing NPS scores and Google review tracking for law firms

Law Firm Review Analytics & Performance Tracking

Get complete visibility into your review generation process through Quilia's analytics portal. See exactly which clients have submitted NPS scores, track review completion rates, and monitor your firm's reputation trends over time. The dashboard shows individual client feedback, helping you identify your biggest supporters and opportunities for improvement.

The entire process takes less than 2 minutes and can be completed on any device.

Law Firm Reputation Management Benefits

Address Issues Before They Go Public

Clients who provide low NPS scores (0-6) are flagged for immediate attention instead of being asked for reviews. This gives you the opportunity to address their concerns privately and potentially prevent negative public reviews.

Set-and-Forget Automation

Once you enable review prompting in your organization settings, the entire process runs automatically. Your team can focus on providing excellent service while Quilia handles the review acquisition process in the background.

Real-Time Satisfaction Insights

Monitor your firm's NPS trends over time to understand what's working well and where improvements are needed. Use this data to enhance your client service and case management processes.

Targeted Review Generation

By only asking satisfied clients for reviews, you're much more likely to receive positive feedback. This targeted approach helps law firms build a strong online reputation without the awkwardness of asking every client for a review.

Reviews & Reputation FAQs

How does Quilia help my firm get more Google reviews?

Quilia uses NPS scoring to identify happy clients and automatically prompts them to leave a review on your firm’s Google profile. That means more 5-star reviews without extra work from your team.

Do all clients get asked to leave reviews?

No. Only clients who give a high satisfaction score (8–10) are prompted. This keeps reviews authentic while avoiding frustration from clients who may not be ready to post feedback.

Can Quilia flag unhappy clients before they leave bad reviews?

Yes. If a client gives a low satisfaction score, your team is alerted immediately so you can address concerns before they go public.

Does the review process feel complicated for clients?

Not at all. Clients complete a one-question survey in the app and, if they’re a high scorer, they’re taken directly to your Google review page. The whole process takes less than 30 seconds.

Can we track review performance over time?

Yes. Quilia’s analytics dashboard shows NPS trends, review request activity, and which clients left feedback, helping you spot patterns and improve client satisfaction.