Google Reviews Management for Law Firms
Automatically ask happy clients for Google reviews—only when they're satisfied.
Quilia identifies satisfied clients through NPS surveys. Then it automatically prompts them to leave Google reviews.
This targeted approach means you only ask clients who are already happy. This dramatically increases your 5-star review rate.
Track Client Satisfaction with NPS Scores
Quilia automatically surveys your clients using Net Promoter Score (NPS) methodology. Clients rate their likelihood to recommend your firm on a scale of 0-10.
This gives you real-time insights into client satisfaction. It helps you identify potential issues early.
Smart Review Requests for High Scorers
When a client scores 9 or 10 on the NPS survey, Quilia automatically prompts them to leave a Google review.
The system directs them to your firm's specific Google Business Profile URL. This makes it easy for satisfied clients to share their positive experience publicly.
Pro Tip: Only clients who are already happy get review requests, significantly increasing your chances of receiving 5-star reviews.
Seamless Review Experience for Clients
The review process is designed to be quick and easy for your clients. After indicating high satisfaction, they're presented with a simple interface that guides them to your Google Business listing.
This streamlined experience increases completion rates. It helps you build a stronger online reputation.
The entire process takes less than 2 minutes and can be completed on any device.
Track Your Review Performance
See review completion rates. Track which clients have been asked. Monitor your Google review trends over time.
View the full reputation dashboard for team performance, case-level attribution, and detailed analytics.
Law Firm Reputation Management Benefits
Address Issues Before They Go Public
Clients who provide low NPS scores (0-6) are flagged for immediate attention. They are not asked for reviews.
This gives you the opportunity to address their concerns privately. You can potentially prevent negative public reviews.
Set-and-Forget Automation
Once you enable review prompting in your organization settings, the entire process runs automatically.
Your team can focus on providing excellent service. Quilia handles the review acquisition process in the background.
Mobile-Optimized Experience
Review requests are optimized for mobile devices. This makes it easy for clients to leave reviews on-the-go.
The entire process takes less than 30 seconds from prompt to published review.
Targeted Review Generation
By only asking satisfied clients for reviews, you're much more likely to receive positive feedback.
This targeted approach helps law firms build a strong online reputation. No awkwardness of asking every client for a review.
Reviews & Reputation FAQs
How does Quilia help my firm get more Google reviews?
Quilia uses NPS scoring to identify happy clients and automatically prompts them to leave a review on your firm’s Google profile. That means more 5-star reviews without extra work from your team.
Do all clients get asked to leave reviews?
No. Only clients who give a high satisfaction score (8–10) are prompted. This keeps reviews authentic while avoiding frustration from clients who may not be ready to post feedback.
Can Quilia flag unhappy clients before they leave bad reviews?
Yes. If a client gives a low satisfaction score, your team is alerted immediately so you can address concerns before they go public.
Does the review process feel complicated for clients?
Not at all. Clients complete a one-question survey in the app and, if they’re a high scorer, they’re taken directly to your Google review page. The whole process takes less than 30 seconds.
Can we track review performance over time?
Yes. Quilia’s analytics dashboard shows NPS trends, review request activity, and which clients left feedback, helping you spot patterns and improve client satisfaction.