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Turn Happy Clients into 5-Star Google Reviews

Automate your law firm's review process using smart NPS tracking. Quilia identifies your happiest clients and prompts them to leave Google reviews at the perfect moment.

For personal injury attorneys, positive Google reviews are crucial for attracting new clients. Quilia's system tracks client satisfaction through NPS surveys, then automatically prompts only your happiest clients (those scoring 8-10) to leave reviews on your Google Business Profile. This targeted approach ensures higher completion rates and better online visibility.

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App showing positive client feedback and google review prompts for a law firm

Track Client Satisfaction with NPS Scores

Quilia automatically surveys your clients using Net Promoter Score (NPS) methodology. Clients rate their likelihood to recommend your firm on a scale of 0-10. This gives you real-time insights into client satisfaction and helps you identify potential issues early.
Promoters (9-10): Happy clients ready to refer others
Passives (7-8): Satisfied but not enthusiastic
Detractors (0-6): Require immediate attention
App showing NPS scores dashboard for a law firm

Smart Review Requests for High Scorers

When a client scores 8-10 on the NPS survey, Quilia automatically prompts them to leave a Google review. The system directs them to your firm's specific Google Business Profile URL (if you have review prompting enabled), making it easy for satisfied clients to share their positive experience publicly.

Pro Tip: Only clients who are already happy get review requests, significantly increasing your chances of receiving 5-star reviews.

App showing NPS scores dashboard for a law firm

Seamless Review Experience for Clients

The review process is designed to be quick and easy for your clients. After indicating high satisfaction, they're presented with a simple interface that guides them to your Google Business listing. This streamlined experience increases completion rates and helps you build a stronger online reputation.

The entire process takes less than 2 minutes and can be completed on any device.

Client interface for leaving a Google review
Analytics dashboard showing NPS scores and Google review tracking for law firms

Law Firm Review Analytics & Performance Tracking

Get complete visibility into your review generation process through Quilia's analytics portal. See exactly which clients have submitted NPS scores, track review completion rates, and monitor your firm's reputation trends over time. The dashboard shows individual client feedback, helping you identify your biggest supporters and opportunities for improvement.

  • View individual client NPS responses and review submissions
  • Track review completion rates and conversion metrics
  • Monitor satisfaction trends and reputation growth over time
  • Identify your most satisfied clients for potential referral opportunities

Law Firm Reputation Management Benefits

Address Issues Before They Go Public

Clients who provide low NPS scores (0-6) are flagged for immediate attention instead of being asked for reviews. This gives you the opportunity to address their concerns privately and potentially prevent negative public reviews.

Set-and-Forget Automation

Once you enable review prompting in your organization settings, the entire process runs automatically. Your team can focus on providing excellent service while Quilia handles the review acquisition process in the background.

Real-Time Satisfaction Insights

Monitor your firm's NPS trends over time to understand what's working well and where improvements are needed. Use this data to enhance your client service and case management processes.

Targeted Review Generation

By only asking satisfied clients for reviews, you're much more likely to receive positive feedback. This targeted approach helps law firms build a strong online reputation without the awkwardness of asking every client for a review.