Meet ℚ, the case assistant your clients can talk to.
Every client gets their own case assistant. Without hiring one.
Your legal team
Your last visit on file with Dr. Reed was August 28. Are you still seeing them, or were you released?
Released last week
Want me to mark you released from treatment?
Released from treatment · added to your case
Closing a treatment gap
Imagine someone whose whole job was one client's case. They'd remember every detail, catch every update, and follow up at exactly the right time. No firm can staff that for every client.
That is ℚ. It keeps a living memory of each case, every appointment, symptom, delay and milestone, writes the client a short note about their own file, and asks about what is missing. What is new is that the client can answer in their own words, and what they say lands on the case.
What is an AI case assistant?
ℚ is an AI case assistant for personal injury clients. It keeps up with each case, tells the client where things stand in plain language, notices what is missing, and asks about it, in the app or by text. What the client answers is saved to the case. ℚ never discusses fault, coverage, liens, or what a case is worth.
The loop
Always learning. Never oversharing.
Every case runs through the same loop, every day, so the file keeps getting more complete without your team chasing anyone.
Learns
From what your team adds to the case and what the client shares.
Distills
Keeps one living memory of the case, current every day.
Explains
Tells the client where things stand, in plain language.
Asks
About what is missing, in the app or by text.
Saves
What the client says, into the right fields on the case.
Syncs
Back to your case management system. Then it goes again.
And around again
ℚ learns from the whole case, and shares only what is meant for the client. Your notes, your strategy and your internal case stages stay with your team. The client hears a plain-language version of where things stand, never a copy of your file.
See how Quilia keeps attorney-client privilege intact.
The conversation
Your client answers. The file updates.
ℚ notices the gaps. A client whose last visit on file was three weeks ago gets asked whether they are still treating, or were released. They answer the way a person actually answers: “Saw Dr. Reed Tuesday,” or “released last week.”
ℚ records it on their answer, and sends a receipt they can undo for ten minutes. It lands on the case, in your case management system, by the same path everything else takes. No screen to find, no form to fill in.
No app required. A client can text ℚ the way they text anyone, and the text joins the same conversation they would have in the app. Your team can read every conversation on the case.
What a client can record by saying it
- A visit, and the provider who gave it
- A prescription, as the doctor wrote it
- A pain score, in their own words
- A symptom starting, or clearing up
- A diagnosis, as it was given to them
- Whether they made it to an appointment
- Whether they have been released from treatment
- And more
By text
What it looks like on a client's phone.
Clients write the way people text: short, misspelled, split across two messages, in whatever language they think in. ℚ follows along and puts what they said on the case.
ℚ
Mon 10:48 AM
Is this a number I can text and communicate?
Yes, you can text and message here anytime to update your file. I make sure your legal team gets your updates directly. How have you been feeling since your fall on March 4?
Pic from yesterday showing the floor still wet no sign or anything.
The photo of the wet floor is saved on your file. Are you having any headaches or dizziness since your fall?
Well, I just went into the ER on Friday, but they were unsure. If this would be related or not because they could not find and an issue with me. I got real dizzy at work and almost passed out
I can add your ER visit from Friday, March 13 to your file. Which hospital did you go to?
Lakeside hospital on 5th
Your March 13 visit to Lakeside Medical Center is on your file now. Did the hospital recommend that you follow up with another doctor?
No
They did a ct scan of my head thinking it was a concussion but it came back fine
Your March 13 visit to Lakeside Medical Center is updated to note the CT scan. It is a relief to hear the scan came back fine. How are you feeling today?
Much better i am on the mend thank you
It is great to hear you are on the mend. I have recorded a note on your file that you are feeling much better.
ℚ
Fri 12:46 AM
Hi Marco, it's ℚ, the digital case assistant your law firm uses for your case. I'm not your legal team. Text me here anytime about visits, bills or how you're feeling, and I'll save it to your case file. How is your recovery going this week?
Va mejor gracias
Getting better thanks
Me alegra saber que vas mejor con tu recuperación. ¿Pudiste ir hoy a tu cita en Summit Pain Clinic?
I'm glad to hear your recovery is going better. Did you make it to your appointment at Summit Pain Clinic today?
Si
Yes
Tu asistencia a la cita de hoy en Summit Pain Clinic ya quedó registrada en tu expediente. ¿Qué dolores o molestias has tenido principalmente desde el choque?
Today's visit to Summit Pain Clinic is recorded on your file. What pain or problems have you mostly had since the crash?
Del hombro rodilla y cuello
Shoulder knee and neck
Ya registré el dolor de hombro en tu expediente. ¿Cuál hombro te duele: el derecho o el izquierdo?
I recorded the shoulder pain on your file. Which shoulder hurts, the right or the left?
El derecho
The right
Ya registré el dolor en el hombro derecho en tu expediente. También tengo anotado tu dolor en el cuello. ¿Asististe a tu consulta en Northgate Chiropractic el 2 de marzo?
I recorded the right shoulder pain on your file. Your neck pain is noted too. Did you go to your Northgate Chiropractic visit on March 2?
Sí, asistí.
Yes, I went.
Tu visita del 2 de marzo a Northgate Chiropractic ya quedó registrada en tu expediente. ¿Cuándo es tu próxima consulta en Summit Pain Clinic?
Your March 2 visit to Northgate Chiropractic is recorded on your file. When is your next visit at Summit Pain Clinic?
4 semanas
4 weeks
El 9 del mes q viene
The 9th next month
Tu próxima consulta en Summit Pain Clinic para el 9 de abril ya quedó anotada en tu expediente. ¿Cuándo es tu próxima cita en Northgate Chiropractic?
Your next Summit Pain Clinic visit on April 9 is on your file. When is your next Northgate Chiropractic appointment?
Mañanas
Mornings / tomorrow
¿Te refieres a que tu cita en Northgate Chiropractic es mañana sábado, o a que sueles ir por las mañanas? Si tienes un día específico para tu consulta en Northgate Chiropractic, dime la fecha para dejarla anotada en tu expediente.
Do you mean your Northgate Chiropractic appointment is tomorrow, Saturday, or that you usually go in the mornings? If it's on a specific day, tell me the date and I'll put it on your file.
La cita es el lunes
It's on Monday
Ya anoté tu cita en Northgate Chiropractic para el lunes 16 de marzo. ¿Ha empezado a mejorar el dolor en la rodilla?
I've put your Northgate Chiropractic appointment on Monday, March 16 on your file. Has the knee pain started to get better?
Sí, ha mejorado.
Yes, it has.
Ya quedó registrado en tu expediente que el dolor en la rodilla ha mejorado.
Your file now shows the knee pain has improved.
ℚ
Wed 11:20 AM
Lakeview Imaging in 2 days. Are you ready? Reply yes or tell me if you need help.
Yes
Your March 10 visit with Eastside Physical Therapy is now marked as attended. Has the pain in your right wrist started to ease off at all?
No
Your file now shows that the pain in your right wrist has not eased off. Did you make it to your physical therapy session at Eastside on March 5?
Yes
Got it, your March 5 visit with Eastside Physical Therapy is noted as attended on your file. Have you had to miss any time from work since the accident?
No
That you haven't missed any work since the accident is now noted on your file.
Fri 2:20 PM
How did your Lakeview Imaging visit go? Reply and tell me what happened.
Good complete
Your visit today at Lakeview Imaging is marked as attended on your file. Have you received the results from Lakeview Imaging?
Recreated from real ℚ text conversations. Names and details are changed to protect client privacy.
What ℚ will not do
ℚ is a guide, not an answers engine, and the line is drawn in the product rather than left to the model's judgment. It does not discuss fault, liability, coverage, bills or liens. It never says what your firm is doing, is about to do, or intends to do, and it never puts a date on anything that is not already in the record.
Asked what the case is worth, it does not deflect with a bare “ask your firm.” It says the true thing, in plain words: no tool can put a fair number on a case, because too much of what decides it is not on the file yet. How the treatment goes. What the coverage turns out to be. What their attorney finds. A number guessed today would be wrong in a way that costs them. Then it points the client to their attorney and gives them the office number. Never a range, never an example figure, never “cases like yours.”
ℚ is never told your phase label. Not filtered, not discouraged from repeating it: the label is held out of everything the model is shown, so it cannot leak one it was never given. What a client hears instead is a reviewed sentence about that part of the process, in plain language, and only when your firm has already written a client message for that phase. Labels that mean a case has ended are blocked outright, even when a firm has written one.
It never tells a client their case has ended, whether dropped, denied, closed, withdrawn or dismissed. That news changes someone's life, and it comes from your firm, from a person.
None of this is left to hope. Every change to how ℚ writes is replayed before it ships: the exact inputs real cases produced are run again against the new wording, and each message is graded on a fixed rubric. Is it specific to this client's file, or would it read the same for anyone? Does every sentence stand on its own, read cold? Did it cross any of the lines above? The grader is also run against itself to measure its own noise, so a small gain is not mistaken for a real one.
Included with Quilia
Give every client their own case assistant.
ℚ comes with every Quilia account. It starts working the day your clients join, keeps their files current from then on, and needs nothing set up by your team.
We will show you ℚ on your own case types, and answer whatever your firm wants to know about how it speaks to clients.
Already using AI tools like Claude or ChatGPT? Connect them straight to your Quilia case data, firm-scoped and secure, with the Quilia MCP integration. For exactly how Quilia uses AI, read our AI disclosure.
More on AI for personal injury firms
AI for Personal Injury Law Firms: A 2026 Field Guide
The whole landscape: what AI is actually earning its keep on, and what is still a demo.
AI Agents Should Remember the Case
Why a case-aware agent beats a chatbot, and what memory has to mean to be worth anything.
The AI Harness for Personal Injury Law Firms
AI that does the remembering, the chasing and the collecting, not the lawyering.
Can AI Draft Personal Injury Demand Letters?
Where it saves an hour, and where it quietly costs settlement value.
Artificial Intelligence FAQs
How does Quilia use AI?
Quilia reaches out to each client, guides them through what to share, and turns their responses into clean, structured case data in real time. It flags missing information and keeps the case file current, so your team is not chasing updates.
How is Quilia's AI different from other legal AI tools?
We're the only ones collecting data. Other AI tools analyze existing data, such as demand generation AI, medical chronologies, case reviews, and case chatting. Quilia is different: we collect comprehensive client data in real-time, extract structure from unstructured data, and automatically organize it into your case files. We're not analyzing data that already exists. We're creating the data that makes AI actually useful.
What does Quilia's AI extract from client uploads?
When clients upload documents like police reports, medical records, or photos, our AI automatically extracts relevant information (dates, locations, parties involved, treatment details, injury descriptions) and prompts the client to confirm accuracy. Once confirmed, it's automatically added to your case file. No human case manager needed.
How does Quilia's AI help with personal injury cases specifically?
For personal injury cases, our AI tracks treatment appointments, pain scores, and medical provider activity in real time. It identifies treatment gaps early, so your team can close them while the case is still active.
Does Quilia's AI work for other practice areas besides personal injury?
Quilia is built for personal injury and workers' comp first. The underlying approach, collecting complete client information and structuring it into the case file, applies to other case types too, and we expand based on firm demand. If you work a different practice area, ask us where it fits today.
Does Quilia train AI models on my clients' data?
No. Quilia does not use your data to train AI models, and we never share raw client data with third parties for training. AI processes your data only to deliver the service, and everything is encrypted in transit and at rest. See our AI disclosure page for the full policy.