CaseChat Frequently Asked Questions

Unlike regular texting, CaseChat keeps all client communication secure and tied directly to your case files. No phone numbers are shared, and everything syncs with your CMS.

Yes. You can create custom autoresponders that let clients know their message was received and that someone will respond soon. It sets expectations and reassures clients right away.

You can use the attorney-side mobile app, our CaseConnect chrome extension, or log in through the web dashboard. All give you a familiar chat experience, like iMessage, but designed for case communication.

Yes. AI helps highlight important client messages, flag potential risks, and surface insights so your team can prioritize what matters most.

Absolutely. All CaseChat conversations are encrypted and only accessible to your team. Clients never see your personal phone numbers.