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The Video Podcast Studio: Update Your Case in Pajamas

Published on

Law firms run on information, but most updates only happen during office hours—when both attorneys and clients are slammed with other responsibilities. In this video, we show how Quilia bridges that gap by letting clients update their cases anytime, anywhere. From the couch at night to a quick moment before bed, clients can log details that instantly sync to the firm’s case management system.

This doesn’t replace attorney relationships—it makes them better. Instead of wasting precious minutes on status calls (“Did you fix the car?”), attorneys spend their client time on real strategy and guidance. The result is higher-quality conversations, stronger cases, and a process that finally works around clients’ real lives. Updating a case should be as easy as doing it in your pajamas.

Tags

case management softwarelegal techclient communicationlaw firm efficiencypersonal injury attorneysautomate client updatesattorney-client relationshipsclient case updatesafter-hours updates

Transcript

Our goal is to get the data from the client and then get it into the case management software so that the attorneys can keep doing all the good things that they're good at doing without having to call and talk to the clients as often. We still wanna maintain relationships. There's still a high level of personal touch that needs to go into every single client because that's just how it works. We're just hoping to make those times they do get in contact with the attorney much higher quality than spending time saying, well, how did the car get fixed? You know? Law firms are open from nine to five. Guess what every client's doing from nine to five too? They're working as well. So in the current system, you often cannot get in touch with your attorney or legal assistant because time just doesn't allow it. But what we're offering is an app that when they're sitting on the couch or getting ready to go to bed, they log in and set a couple things into the app, and now the attorney's completely updated on what's going on in the case. But it allows sight of normal office hours for the client to work on their case.