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Practice AI: Stop Making It Hard for Clients to Help

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Clients want to help build their own case—but most law firms make it harder than it should be. In this video, we dig into why traditional methods of communication don’t match how people live today. Life is busy. Between work, appointments, and everything else, clients don’t have time to chase down phone calls or jump through hoops just to share basic information.

Technology should make the process easier, not harder. By giving clients simple, modern ways to provide updates, attorneys can strengthen cases while reducing friction. The future of client participation isn’t about asking for more effort—it’s about removing barriers so clients can contribute on their schedule. Making it easy for clients to help is how you win stronger, faster, better cases.

Tags

case management softwarelegal techlaw firm efficiencyclient updatesclient participationpersonal injury attorneysmake it easy for clientsattorney-client communicationbuild stronger cases

Transcript

I'm an old millennial. I grew up in a world where we played outside, but it also was super techy at the early stage. And so I actually wrote a blog post fifteen years ago that says stop calling people, it's rude. Ninety nine percent of the things it means it's all about text. Right? The point being technology is an enabler of great success and it saves time. It saves effort. Most of the time with clients, they're busy. We have life. I get in a car accident especially if it's not my fault. I had things planned already. Going to appointments, doing all that other stuff that I gotta do now on top of it is a headache. It takes me out of my schedule. Not because I wanna do it, but just because I got other things to do. And so making it easy for them to share that information, making it easy for them to help the attorneys make a good case is like the name of the game. Clients are so important. We make it difficult for them currently for them to participate on their cases and we need to make it easier.