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Simon on Quilia: No More Chasing Clients

Published on

Simon shares how Quilia changed the way his firm manages client updates. Instead of constantly chasing clients for documents, treatment updates, or pain reports, the app lets clients handle it themselves—right from their phones. Everything shows up instantly and cleanly on the firm’s side, saving hours of back-and-forth.

The result is smoother workflows, stronger case files, and happier clients who feel more involved in the process. Quilia doesn’t replace communication; it enhances it by automating the repetitive parts, so staff can focus on strategy instead of chasing updates. For Simon’s firm, it’s been a major boost in both efficiency and case quality.

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case management softwareclient communicationlaw firm efficiencyclient updatespersonal injury attorneysclient engagementautomate client updatesquilia testimoniallegal tech ugc

Transcript

We're already pretty involved with our clients, but Quilia has just made things way smoother. Clients track their own treatments, pain levels, even upload documents from their phone. It all shows up clean on our end, and we're not chasing stuff down anymore. They feel more in the loop, and we're building better cases without adding more work. It's not replacing anything. We're still on top of things, but it's made a big difference in how efficient we are.