Naomi on Quilia: Less Follow-Up, More Focus
Published on August 7, 2025
Video Description
Naomi highlights one of the biggest challenges for personal injury firms: endless client follow-up. Quilia changes that dynamic by giving clients an easy way to stay engaged in their case without constant check-ins from staff.
The result is a win-win—teams can stay focused on building stronger cases, while clients feel more informed and in control of their own process. Less chasing, more progress.
Tags
Related Videos
Vertical0:24Simon on Quilia: No More Chasing Clients
Simon shares how Quilia changed the way his firm manages client updates. Instead of constantly chasing clients for documents, treatment updates, or pain reports, the app lets clients handle it themselves—right from their phones. Everything shows up instantly and cleanly on the firm’s side, saving hours of back-and-forth. The result is smoother workflows, stronger case files, and happier clients who feel more involved in the process. Quilia doesn’t replace communication; it enhances it by automating the repetitive parts, so staff can focus on strategy instead of chasing updates. For Simon’s firm, it’s been a major boost in both efficiency and case quality.
case management softwareclient communicationlaw firm efficiencyclient updates
Vertical0:17Carmen on Quilia: Client Updates Without the Chase
Carmen points out one of the biggest challenges for law firms—getting consistent updates from clients. With Quilia, clients can easily check in, upload documents, and track treatment on their own, without staff constantly chasing them down. That simple shift saves teams hours of follow-up while keeping cases moving smoothly. Stronger updates, less stress, and more time to focus on building better outcomes.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:16Liam on Quilia: Clients Handle the Updates Now
Liam explains how Quilia shifts one of the biggest pain points in personal injury law—constant follow-up. Instead of staff chasing updates, clients now handle that themselves by logging treatments, pain scores, documents, and more right in the app. The result is a smoother process for everyone. Cases keep moving, the team gets valuable time back, and clients stay connected without overwhelming the firm with calls and check-ins.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
