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Grow Your Law Firm: Your Clients Can Handle Tech

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Law firms often underestimate their clients’ ability to handle technology—but the truth is, most clients already live their daily lives through apps. In this video, we make the case that client-facing tech isn’t just possible, it’s simple. Tools like DocuSign, which are widely adopted, are actually more complicated than most modern legal apps.

When you strip it down to clean design and simple, pressable buttons, clients don’t struggle—they engage. The fear that “clients won’t use it” is outdated. With the right approach, even clients who seem less tech-savvy can and will adopt tools that make their lives easier. The result? More engaged clients, less staff overhead, and smoother case management.

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case management softwarelegal techlaw firm efficiencypersonal injury attorneysclient engagementlaw firm growthclient tech adoptionclients can handle techmodern law firm tools

Transcript

What's cool is, and if I can preach for a second, most of our clients these days know how to use apps. The vast majority are now using apps. They may be new to technology new technology to firms, but this is old technology to the rest of us. And so when we talk about clients using things like DocuSign as a comparison, I'd argue those are a little more complicated as you have to scroll and sign things on your phone. Makes maybe maybe a little more complicated, but a simple app that has buttons that are quickly pressable makes it super obvious. Most, if not all, clients are capable of doing that.