Power Up Your Practice: Client Communication Is Broken

Right now, the communication methods that have that have existed and that we've been thrust into because of COVID era, they're good. They're just kinda just scattered. We've got old school phones, which is surprising how many firms are still only using the phone. And not the texting part, just the calling part communicate with clients. That happens a lot. So if you're feeling like that's you, you're not alone. And then there's the the next level, which is texting, which really only came out of the scene probably in twenty seventeen, twenty sixteen when attorneys finally started adopting texting en masse, and so we got a lot more people texting. Then we've got, you know, in person visits, which have been around for forever. And then COVID pushed us into Zoom meetings. And so we have all these ways of collecting information from clients, which have worked historically and they are never bad, they just come with a large labor cost associated with them. Each one of those require humans on both sides to do something. Be present in the Zoom meeting, schedule the Zoom meeting, schedule the in person meeting, or just text back and forth in the time that that takes. And there hasn't been really ways to just collect things automatically. And everybody knows the number one bar complaint is lack of communication with the client. That's what they all complain