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Introducing Real-Time Translation in CaseChat

Published on October 6, 2025

Video Description

Experience the new CaseChat from Quilia — redesigned for speed, clarity, and effortless communication. This update brings real-time translation, allowing you to chat seamlessly with clients in their preferred language, whether it’s Spanish, Tagalog, or beyond. The new interface feels natural across desktop and mobile, with cleaner message bubbles, smoother performance, and improved attachment handling.

You’ll also get a sneak peek at what’s next: custom client requests, letting your firm send forms, collect updates, and receive organized responses tied directly to each case.

Tags

personal injury law firmpersonal injury softwarecase management softwarelegal techclient communicationplaintiff attorney toolsclient portalslaw firm technologycasechatlanguage translationmultilingual chatcase management integrationlegal softwareautomation for law firmslegal innovation
Transcript
Hi, everyone. Today, I'm excited to share a major update to Quilia's CaseChat system, one that makes client communication faster, clearer, and easier for your entire firm. First, the headline feature: real-time translation. With this release, you can chat seamlessly with clients in their preferred language. CaseChat automatically detects the language being used and translates messages before they're sent, so nothing gets lost along the way. Whether your client is most comfortable in Spanish, Tagalog, or any other language, you'll both see the conversation in the language you've chosen. That means smoother updates, fewer misunderstandings, and better representation. The new interface feels cleaner and more modern with improved message bubbles, clearer organization, and attachments that are easier to view and share. Whether you're on your desktop or mobile device, conversations now feel as natural as texting a friend. And remember, you can access CaseChat wherever you work best, inside the Quilia portal, through the CaseConnect Chrome extension, or via the attorney login on our mobile app. You can also navigate to the activity log for the specific client that you are messaging. In the activity log, you can see everything the client does on the mobile app. Beyond these major features, we've added several smaller but important enhancements. Faster chat loading and smoother performance overall, messages now display the most recent activity first, so you're always up to date, attachments open more reliably across every device. And this is just the start. In the next update, we'll be rolling out our requests feature to give your firm even more flexibility. With this feature, you'll be able to take any paper form your staff currently uses, build it into the requests feature, and send it directly to clients. You can instantly request documents, updates, or case details, and everything comes back neatly organized, tied directly to the case, and ready for your team to use. Before we wrap up, here's a quick reminder. Whether you're an attorney, case manager, paralegal, or part of the support team, you can all take part in our Quilia partner program. Anytime you refer another firm to Quilia, you'll earn a commission. 20% on every referral and right now, 40% on your first ten. To learn more or get started head to quilia.com/partners. As always, we're here to help. If you have any questions about these updates or want a personalized walkthrough, head to quilia.com/support. Thanks for choosing Quilia. We'll see you guys in the next update.

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