Ten Golden Rules: The Bottleneck Is the Top
Published on August 6, 2025
Description
For large, successful law firms, change can feel like moving a mountain. Systems are in place, operations are complex, and introducing new tools or processes often meets resistance. In this video, we talk about why the real bottleneck in big firms isn’t staff or systems—it’s leadership at the top.
When firm leaders embrace a mindset of constant improvement, that attitude trickles down through the entire organization. Without it, even the best new processes stall out. For firms already running operating systems like EOS, the next level of growth comes from a culture of openness to change, starting with partners and decision-makers. The firms that thrive aren’t just efficient—they’re led by people who never stop looking for ways to make things better.
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