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Ten Golden Rules: The Bottleneck Is the Top

Published on August 6, 2025

Video Description

For large, successful law firms, change can feel like moving a mountain. Systems are in place, operations are complex, and introducing new tools or processes often meets resistance. In this video, we talk about why the real bottleneck in big firms isn’t staff or systems—it’s leadership at the top.

When firm leaders embrace a mindset of constant improvement, that attitude trickles down through the entire organization. Without it, even the best new processes stall out. For firms already running operating systems like EOS, the next level of growth comes from a culture of openness to change, starting with partners and decision-makers. The firms that thrive aren’t just efficient—they’re led by people who never stop looking for ways to make things better.

Tags

law firm efficiencypersonal injury attorneyslaw firm leadershiplarge law firmsculture of improvementlegal tech adoptionbottleneck at the topfirm growth strategieschange management
Transcript
How about for the very large successful firm? Like, a firm that's already pretty systematized. They're maybe running EOS or different operating system. What's kind of an advanced tip you would share? An advanced tip for the large firm. The large firms that we work with, and there's a couple, they are they're the hardest to move. And so when you have a new process or have a new system, because it's so big and so detailed, it makes it hard to impact change. And I think at a high level, there has to be a a idea of improvement that happens even at the top, and that has to trickle down throughout the team. And a a leader in a firm that wants to make everything better constantly, that's always looking for a way to do something better, well, that that same mentality will flow down through the ranks. And so at that at those bigger organizations, yeah, you can implement long lists of here's how we're gonna change this system or change that system. But without that mentality shift at the top, then it makes it a little bit trickier. So having a positive attitude towards improvement and change would make a big difference in those large firms.

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