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Practice AI: The Anti-Portal That Actually Works

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Client portals sound good on paper, but in reality they often create more frustration than value. They rely on law firm staff to constantly update information, and when that doesn’t happen, clients log in, see nothing new, and walk away annoyed. Instead of solving communication problems, most portals just add more work and end up doing more harm than good.

That’s why we call Quilia the anti-portal. Instead of waiting on staff to feed updates into a system, our platform automates the client side—checking in daily or weekly with simple prompts like “How’s your pain today?” or “Did you get your property damage fixed?” Those responses flow directly into the case file, giving clients a sense of real involvement without attorneys or staff lifting a finger. It’s the first “portal” that actually works—because it doesn’t ask the law firm to do the heavy lifting.

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case management softwarelegal techlaw firm efficiencypersonal injury attorneysattorney-client communicationclient portalsanti-portalclient engagementautomate client updates

Transcript

We jokingly call it an anti portal. Client portals, historically, require a couple different things. They require one, that they be turned on. Two, that law firm people put information into the portal. If you don't put information in the portal, now you've pissed off the client because they're coming back to that portal all the time saying nothing changed. Now it caused more harm than good. You turned it on and that's cool, but now you're not putting anything in it. And the reason they don't put anything in it is sometimes just like natural human stuff where it's a lot of work or they're worried about what they're putting in there. Maybe they put the wrong thing in there. They don't want the wrong thing to show up, so they just avoid it entirely. So most portals fall flat for that reason. And we joke that we're the anti portal because what we've done is said, you know what? I don't need information from the law firm at all really. I could do without those case phase updates. Because what we do is automate the daily weekly. So how did your appointment go? How's your pain today? How's the case journal? Did you get your property damage fixed? It's all of these like automated prompts that they need to be putting into their case file anyways that gives them the idea that the law firm is reaching out to them, that they're participating on their case every day without the law firm ever having to pick up a phone.