Client Engagement App for Personal Injury Cases
Effortless support for staying on track and motivated.
The Quilia app is designed to keep clients engaged on a regular basis, ideally on a daily basis. This is because regular engagement means that clients are providing a lot of valuable information to their attorney, which can be used to support their case. Here are a few ways that we keep clients engaged:
Real-time Notifications
The Quilia app sends notifications to clients' devices to keep them entering information on a regular basis. These notifications might include reminders to update their pain score, complete a daily task, or upload new injury photos. By providing regular reminders and prompts, the app can help to keep clients on track and ensure that their attorney has all the information they need.
Daily Streak Counter
Like social media apps, the Quilia app includes a daily streak counter that monitors how many days in a row clients have participated on the app. This can be a helpful way to keep clients motivated and encourage them not to lose their streak. By seeing their streak grow over time, clients can feel a sense of accomplishment and be motivated to keep participating on the app.
Key Engagement Features
- Real-time notifications
- Daily streak tracking
- Milestone achievements
Milestones
Finally, the Quilia app includes milestones that are similar to awards. These milestones are both a way to reward clients for their efforts and give them an outlook as to what lies ahead on their case. For example, a milestone might be awarded for completing a certain number of daily tasks, or for reaching a certain point in the legal process. By providing these milestones, the app can help to keep clients engaged and motivated as they work through their case.
Will clients actually use the app?
Yes. Over 85% of invited clients sign up within the first 48 hours. Engagement stays high thanks to timely reminders, a simple interface, and clear next steps.
How do you keep clients engaged day to day?
Smart push notifications and optional text messages, an easy Daily Feed, appointment reminders, phase updates, a daily streak counter, and milestone achievements guide clients to take small actions consistently.
What results do clients report?
70% of users say the app helps them feel less stressed about their case. Common feedback: 'I don't have to call the office as much—I get the updates I need right in the app.'
What if a client ignores notifications?
Reminders are spaced to avoid fatigue and reinforced with in‑app nudges. Visual motivators like the daily streak and milestones encourage quick check‑ins so clients don't fall behind.
Can we adjust the reminder cadence?
Yes. Firms can tune the frequency of phase messages and task reminders to match their workflow and client preferences.
How is engagement measured?
We track daily/weekly activity, request completions, pain‑score submissions, and appointment confirmations so your team can see real progress—not just logins.
Does this replace phone calls?
It reduces unnecessary check‑ins by surfacing real‑time updates in the app, while keeping your team available for conversations that truly need a call.
Explore related topics: Treatment Options and Pain Score Tracking.