Secure Client Communication for Law Firms
Why it matters for the Quilia app.
Quilia is designed as a secure and privileged method of communication between attorney and client, ensuring all information shared within the app is protected by attorney-client privilege.
Attorney-Client Privilege
As attorneys, it is crucial to understand the concept of attorney-client privilege and how it applies to the communication with clients. This principle is recognized in most legal systems around the world.
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At Quilia, we take attorney-client privilege very seriously and have designed our app with this principle in mind. Here are a few ways that we ensure that attorney-client privilege is maintained:
Access controls.
Our app includes access controls that ensure that only authorized users (i.e. attorneys and their clients) are able to see the information entered by a particular client. This information is not shared with any outside parties, helping to protect the confidentiality of the attorney-client relationship.
Restricted access.
We do not allow any outside parties to access the information within the Quilia app. This includes insurance companies, medical providers, and other third parties that may be involved in the case. Only the attorney and their client have access to this information, ensuring that it is kept confidential.
Encryption.
All information within the Quilia app is encrypted, ensuring that data is converted into a coded form that can only be accessed by authorized users. This prevents unauthorized access and protects information from being intercepted or compromised.
Security & Access FAQs
Who can see the information clients submit?
Only your firm. You control access within your team. Nothing is shared with third parties and everything is encrypted.
How does Quilia maintain attorney-client privilege?
We've spoken with multiple discovery commissioners, and they've confirmed that privilege is preserved as long as (1) the client is invited after signing the retainer, and (2) only the law firm has access to the client's info. Quilia checks both boxes—just like email or text communication, it's protected.
Who can invite a client to Quilia?
Only the attorney or their firm can invite a client to use Quilia. This ensures attorney-client privilege starts at the right point—after a retainer is signed—and no outside party is ever involved in the onboarding process.
Who can see the data clients enter?
Only the attorney and their authorized team. Client-submitted data is not visible to doctors, insurance companies, or any third party—keeping everything squarely within attorney-client privilege.