Provider Portal Launch and Request Builder Improvements

Version 2026.3.2 introduces a dedicated portal for medical providers, brings a cleaner request builder experience, and delivers deep links in request notifications so your clients get to where they need to go faster.

Provider Portal

Medical providers can now sign up and onboard through their own dedicated portal, separate from your firm's workflow.

• Provider sign-up and onboarding: Providers complete a guided setup flow that walks them through account creation and onboarding — no manual configuration required on your end
• Provider dashboard and metrics: Once onboarded, providers have access to a dashboard with key metrics to track their activity and engagement with your firm

Request Builder Improvements

• Cleaner toolbar and layout: The request builder toolbar has been reorganized for a more intuitive flow, with improved layout and spacing that makes building requests faster
• Renamed send action: The send button has been given clearer labeling to reduce ambiguity about what happens when a request is submitted

Request Notifications

• Deep links in notifications: New request notifications now include a direct link that opens the specific request in the Quilia mobile app, so clients can get straight to what they need without navigating manually

Bug Fixes and Stability

• CaseChat: Fixed an issue where certain participants appeared as "Unknown" in the CaseChat slideout — all users now display their correct names
• Request submissions on mobile: The request submissions table can now be scrolled horizontally on small screens so all columns are accessible regardless of screen size
• Reputation management: NPS survey notification emails were previously being sent to clients as well as staff — this has been corrected so only staff members receive these notifications
• CMS integrations: Webhook subscriptions are now properly disabled when a firm is deactivated, preventing unnecessary background traffic from inactive organizations
• CMS import emails: Fixed an issue causing duplicate notification emails when case imports failed, and improved detection of client party roles to reduce false import errors
• Import notifications: Fixed a bug where staff could receive the same deferred authentication import notification more than once