Let's Take the Next Step

Frequently Asked Questions

Messaging & Notifications

Can I send messages to all my clients at once?

Do clients get both text and email invites?

Can Quilia send automatic reminders to clients?

Can I assign tasks or requests to clients?

How do I know when a client responds?

Can I delete a message after sending it?

Can I delay notifications after a phase change?

Can client messages be routed to specific team members?

Can I see if a message hasn't been read yet?

How are case updates sent to clients?

Do clients get real-time notifications?

Does this reduce client phone calls?

How important are automated case updates in Quilia?

How is Quilia’s messaging different from Hona or Case Status?

Why not just use a platform built around notifications?

Language Support

What languages does the app support?

Can Quilia add more languages if we need them?

Can clients respond in their own language?

Does the app auto-detect language preference?

Are all languages auto-translated?

Do attorneys have to translate messages themselves?

Does language support cost extra?

Requests & Forms

Can I send custom forms or questions to clients?

Can clients upload documents when responding?

Will clients lose progress if they take too long filling something out?

Case Phases

Can clients see future case steps?

Can clients be in more than one phase at a time?

Can we map Quilia phases to our CMS phases?

Can we include videos or explainer content in phase messages?

Case Access

Can clients see multiple cases at once?

Can we invite clients in bulk?

Can we delay sending the app invite to a client?

What happens when a case closes?

Can I turn off messaging?

Documents

Can clients upload large files like images or videos?

Where do client uploads go in our CMS?

Security & Access

Who can see the information clients submit?

How does Quilia maintain attorney-client privilege?

Who can invite a client to Quilia?

Who can see the data clients enter?

HIPAA Compliance

Is Quilia HIPAA-compliant?

What does HIPAA compliance mean in Quilia?

Does HIPAA compliance cover messaging and uploads?

Do we need a separate HIPAA agreement with Quilia?

Integration & Workflow

Does Quilia integrate with our case management system?

Do we have to manage a separate portal?

What if my CMS isn't listed?

How long does it take to set up an integration?

Do I need technical knowledge to set up integrations?

Can I use multiple case management systems with Quilia?

What happens if my case management system updates or changes?

Is my data secure when syncing between systems?

Can I customize what data syncs between Quilia and my CMS?

What if the integration stops working?

Filevine

How does Quilia integrate with Filevine?

How is Quilia different from VineConnect?

Can Quilia work with Filevine's project templates?

Does Quilia sync with Filevine's document management?

Can Quilia enhance Filevine's client portal experience?

MyCase

Can Quilia sync with MyCase?

What is the MyCase client portal?

How does Quilia differ from the MyCase client portal?

Can Quilia integrate with MyCase?

Is the MyCase client portal ideal for personal injury law firms?

Which platform is better: Quilia or MyCase client portal?

Clio

Does Quilia work with Clio?

How does Quilia enhance Clio's client portal?

Can Quilia sync with Clio's matter management?

Does Quilia work with Clio's billing features?

Can I use Quilia with Clio's mobile app?

What is Clio for Clients?

How is Quilia different from Clio for Clients?

Can I use Quilia if I already use Clio?

Which is better for personal injury law firms, Quilia or Clio for Clients?

Does Clio for Clients help with treatment compliance?

CasePeer

Do you support CasePeer?

How does Quilia integrate with 8am CasePeer?

Is Quilia an official CasePeer partner?

Why is Quilia perfect for CasePeer users?

Does the CasePeer integration require Zapier?

Can I use Quilia if I already have CasePeer?

What CasePeer features does Quilia enhance?

How does Quilia help with CasePeer case management?

Is the CasePeer integration secure?

Can I customize the CasePeer integration?

What's the difference between CasePeer's client portal and Quilia?

Does Quilia work with CasePeer's billing features?

How much setup does the CasePeer integration require?

Neos

How does Quilia integrate with Neos?

Can Quilia work with Neos's case management features?

Does Quilia sync with Neos's document system?

SmartAdvocate

How does Quilia integrate with SmartAdvocate?

Can Quilia enhance SmartAdvocate's client portal?

Smokeball

How does Quilia integrate with Smokeball?

Can Quilia work with Smokeball's case management?

Zapier

How does Quilia work with Zapier?

What Zapier integrations are available for Quilia?

General

What if my clients aren't tech-savvy?

Will clients actually use the app?

Pricing

How is the pricing structured?

Branding

Can Quilia reflect my firm's branding?

How does Quilia help build our brand?

Can we change the app name and icon in the App Store?

What parts of the app can be customized?

Will clients know they’re using Quilia?

Does white-labeling cost extra?

Client Experience

Can Quilia help improve our NPS scores?

Demo

How long does a demo take?

What kind of cases does Quilia support?

Who should join the demo?

How do I schedule a demo?

Onboarding & Support

How soon after intake can we start working a case?

What if a client drops off mid-intake?

Can we track which clients have completed onboarding?

Do clients need training before using Quilia?

What happens if a client loses their magic link?

Can we pre-fill client info we already have?

What if I need help getting started?

How steep is the learning curve?

Workflow

What does my team need to do to manage the app?

Data Sync

Will data from Quilia import into my case management system?

What happens if a client is re-invited?

VineConnect

What is VineConnect, and who is it for?

How does Quilia compare to VineConnect?

Can Quilia integrate with Filevine like VineConnect?

Does VineConnect offer a mobile app for clients?

Which platform is better for personal injury law firms?

Hona

What is Hona?

How does Quilia compare to Hona?

Is Hona ideal for personal injury law firms?

Case Status

What is Case Status?

How does Quilia compare to Case Status?

Is Case Status ideal for personal injury law firms?

Treatment Tracking

How does treatment tracking benefit personal injury cases?

Can clients upload documents directly to the app?

Does Quilia recommend treatment to clients?

Client Engagement

Will clients actually use the app?

How do you keep clients engaged day to day?

What results do clients report?

What if a client ignores notifications?

Can we adjust the reminder cadence?

How is engagement measured?

Does this replace phone calls?

About Quilia

Why did you change the name from Record to Quilia?

Where does the name Quilia come from?

Why does Quilia have only one "L"?

Do you own other versions of the name?

When was Quilia founded?

Who founded Quilia?

What makes Quilia different?

Artificial Intelligence

Does Quilia use AI?

How does Quilia use AI?

What’s the biggest benefit of AI in Quilia?

Is Quilia’s AI just automation?

Does AI replace my team?

Reviews & Reputation

How does Quilia help my firm get more Google reviews?

Do all clients get asked to leave reviews?

Can Quilia flag unhappy clients before they leave bad reviews?

Does the review process feel complicated for clients?

Can we track review performance over time?

Case Referrals

How do clients send referrals?

Can referrals be routed to the right partner automatically?

Will we know which client sent the referral?

Can we thank clients who refer others?

Do clients actually use referral features?

CaseChat

How is CaseChat different from texting clients?

Can we set up auto-replies?

How do attorneys access CaseChat?

Does CaseChat use AI?

Is CaseChat secure?

Pain Score Tracking

How do clients log their pain scores?

Can clients update pain scores multiple times a day?

How does this help attorneys?

Does this feature help clients too?

How do pain scores help my case?

Can this feature help keep clients on track?

Do attorneys and doctors even like pain scores?

Is pain score data secure?

Do doctors see my client's pain scores?

Workers' Compensation

How does Quilia help with workers' compensation cases?

How does Quilia handle benefit documentation?

Can Quilia remind clients about medical appointments?

How does Quilia help with vocational rehabilitation?

Can clients update their pain levels for workers' comp cases?

How does Quilia handle workers' comp settlement negotiations?

Can Quilia track wage loss benefits?

How does Quilia help with workers' comp compliance?

Can Quilia coordinate with multiple doctors in workers' comp cases?

Motor Vehicle Collision

How does Quilia help with motor vehicle collision cases?

Can clients upload accident photos and evidence?

How does Quilia handle insurance correspondence?

Can Quilia track medical treatment for auto accidents?

How does Quilia help with property damage claims?

Can clients update their work status after an accident?

How does Quilia help with settlement negotiations?

Can Quilia track multiple vehicles in one accident?

How does Quilia help with witness statements?

Can Quilia help with rental car coordination?

How does Quilia handle complex liability cases?

Animal Attack

How does Quilia help with bite wound documentation?

Can Quilia help with animal owner information?

How does Quilia help with medical bills from bite injuries?

Can Quilia help with recovery tracking after a bite?

How does Quilia help with witness statements in bite cases?

Can Quilia track multiple animals in one incident?

PracticePanther

How does Quilia integrate with PracticePanther?

Can I use Quilia if I already have PracticePanther?

What PracticePanther features does Quilia enhance?

Does Quilia sync data with PracticePanther automatically?

Can clients access their PracticePanther case through Quilia?

Is the PracticePanther integration secure?

How does Quilia improve PracticePanther's client portal?

Can I customize the integration for my PracticePanther workflow?

Does Quilia work with PracticePanther's billing features?

What's the difference between PracticePanther's client portal and Quilia?

How much manual work does the PracticePanther integration require?